Bakehouse — Restaurant in Kowloon

Bakehouse first opened in Wanchai 4-5 years ago and has been wildly popular since. You will often find long queues outside their shop to this day. The same has been the case at the place they opened in Soho a couple years back. Now bakehouse has opened on Hankow Road in TST and similar to their first two bakeries, the queues right now are pretty long to get in and purchase their freshly backed breads, pastries, tarts and other bakery items.

This new bakehouse is presently open from 8am to 6pm daily. They are managing the queue pretty well. We were probably 40th in queue during a recent afternoon visit. Managed to get into the bakery after just 10 minutes or so.

Note: You can see through the large window while standing in the queue beside the bakery to get an idea of what is available on the day. Best to have an idea what you want as you approach the counter so you can order quickly. Bakery staff will quickly bag your items and have you ready to go. You can pay by cash, Octopus, credit card and apple pay.

During our first visit, we ordered 4 of their sour dough tarts, which are so good. These are the closest thing we have to the delicious Portuguese style tarts in Macau but with sour dough crust and less sweet egg filling - just subtle differences. Importantly, bakehouse tarts are very good.

On this occasion, we ordered their apple crumble danish, a heavier than usual danish with flaky but thick crust, custard filling, tarty apple and big crumbles. This is a very good breakfast item, as is their Cinnamon Pecan Roll, which we often order from the bakehouse bakeries.

Lastly, we tried a new item, the Beef Rendang Pie! Have never seen this Indonesian style beef filling served up in a pie! Happy to report that it worked pretty well. The beef brisket was stewed fairly, not as soft and succulent as it could have been but the flavour was nice and worked well with the buttery layers of the pie crust. Would happily order this again for a late afternoon snack or to have at home with a dark beer. Of note, sausage rolls are now on offer at bakehouse and they are another really good savoury item.

In the end, we are seeing queues at the three bakehouse branches that sometimes rival what Jenny's Bakery used to experience during the tourism heydays. The difference is that was a tourist phenomenon driven. Today's queues are the result of bakehouse being beloved by locals who want delicious and high quality bakery items by Chef...

I visited Bakehouse specifically for their egg tarts, and I must say, it was well worth the wait. Even after standing in line for 20 minutes, the moment I caught the aroma of freshly baked tarts, I knew I had made the right decision.

The egg tarts are consistently baked fresh, featuring a delicately crisp and buttery pastry shell, perfectly complementing the smooth, creamy, and mildly sweet custard filling. Enjoying them warm enhances the experience, making it almost impossible to stop at just one. If you have an appetite like mine, one box may not be enough, as they are incredibly moreish.

Beyond the egg tarts, I would also highly recommend the Danish Strawberry, another standout pastry. The flaky, buttery pastry pairs exceptionally well with the rich cream and fresh strawberries, creating a balance of sweetness and slight tartness. If you are considering trying an additional pastry, this one would be an excellent choice.

Unfortunately, I had a disappointing moment on the day of my departure. I had planned to purchase egg tarts to take home, only to find out at 11 AM that while pre-orders were accepted, collection was only available at 4:30 PM—far too late for my flight. Missing out on one final chance to enjoy them was a real disappointment, so if you are planning to take some home, I strongly recommend pre-ordering well in advance.

For those visiting Hong Kong and looking for exceptional baked goods, Bakehouse is well worth the visit. The egg tarts alone make the wait worthwhile, and if you have the time, pre-ordering is the best way to ensure you do...

Today around 1:30 PM, I went to buy a box of egg tarts. The cashier informed me that I would need to come back at 4:30 PM to pick them up and asked for my name and phone number. The cashier was very nice and helpful, and she explained that when I returned, I wouldn’t need to queue again; I could just collect the tarts at the coffee counter.

However, when I returned at 4:45 PM to pick up the tarts, I approached the barista at the coffee counter and told her in English that I was there for my pickup. She responded in Cantonese, and although I couldn’t understand her, I heard her mention “phone number.” I gave her my phone number, but she just stared at me blankly without saying anything. I repeated my phone number, and she seemed visibly annoyed that I couldn’t respond in Cantonese.

I want to note that although I’m Asian, I spoke English from the start of the conversation, so it was surprising and frustrating that she assumed I could speak Cantonese. She eventually checked the order sheet, and when I tried to point out my name, she crossed it out and hit my finger with her pen. She didn’t apologize, packed the tarts, and then just dropped them in front of me without even a thank you.

The egg tarts were great, as always, but this was the worst customer service experience I’ve had in Hong Kong. I’ve never been treated this poorly, even at a local Cha Chaan Teng. If the manager sees this, please provide some guidance to the staff member stationed at the coffee machine pickup counter at around 4:45 PM on October 20th. She was wearing a...