Reception: The receptionists were so rude. It took me 4 hours to check in. At first they denied my booking, then they found it after the lunch time, so I missed the lunch. After I received my room key they kept me waiting for the bellman, he was so late and I decided to go to the room on my own. But there was another obstacle, the housekeeper was locking the room out with chain and asked me whether or not it was my room. I answered "yes", then he smiled and left. The room was still locked and I had to go back to the reception.
Cleanness: The towels had brown stains and the bed sheets smelled like insect repellent. There was a foul smell of sewer on the way to the beach.
Management: The manager came at the restaurant to tell the waiter off with a loud noticeable voice. When a German man tried to speak to him in German, he told the German man off as well and said in English " I am neither speaking your language nor speaking to you"
Food: The taste was ok but you have to beg the chef for another peace of a grilled fish/chicken as he only gives 2 and there was a lack of variety.
Value for money: I paid the same price in another 5 *hotel in Marsa Allam in February 2019 and the service was superb.
Safety: The room door hurt my finger as it is designed in a stupid way that you needs to pull the handle with the tip of your hand. Otherwise, you would hurt your index finger.
Beach: The beach was full of rocks that you need a sea shoes. In addition to this, it...
Read moreDespite the fact that the owners are experts in the fields of clubs, they do have some weak points. We didn’t want to be harsh and give it 3 stars, so we give this place 4 stars. The food - was good. Although we had very limited items for the amount that we paid. Service - EXCELLENT- Atmosphere - high percentage of very young crowds. If you are older than late 30’s, this may not be your scene. As these young crowds have no respect to no one. For example when the belly dancer came on - they ran from their places throughout the club and rushed the stage. They all were holding up their phones obstructing the scene. We had to watch the belly dancer from their screens as we could not see anything. Management did not interfere. Literally all of the young crowd stands by the stage and you are not able to see anything. They were bumping into us and our table with no respect to us at all. DJs - good collection of music with a wide variety of genres. But they need to let the songs play a little bit longer so we can enjoy the songs more. Overall they were good and are better than most places.
Thanks to George - we wish you the best of luck with...
Read moreDid not go because when I called to book, I was informed that there is a "minimum charge" of 400 EGP per person. I don't know why given the current state of the economy, certain places in Egypt continue to shoot themselves in the foot with stupid rules they invent that you almost never see in another supposedly tourist friendly country. If you are going to have a full meal including alcoholic drinks, you will most probably pass that minimum anyway, but if like me, you were just a couple looking to sample a nice pasta dish and a pizza that actually looked good in the pictures, you will find yourself paying more than what you ordered. A hint for tourists, as an Egyptian I find this behavior appalling. If you find yourself in such a situation at an Egyptian restaurant, kindly ask them to show you a permit from the ministry that allows them to place a minimum charge on their menu. There is a good chance they will not have such a document, and then you cannot be forced to pay the so called...
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