Le Mediéval — Restaurant in Libourne

We made the mistake of stopping at this place for coffee before leaving town. The establishment was completely empty, and we assumed it was a café. Unfortunately, this turned out to be a big problem for the staff.

When we tried to order in French, my boyfriend mispronounced a word. Instead of helping, the waitress pretended not to understand, even though it was clear what we meant. Her behavior was very rude—at one point, she yanked the tablecloth from under us in an unnecessarily rough manner.

They brought our coffees along with the bill without us asking, creating a rushed and unwelcoming experience. The service was shockingly unfriendly. One of the waiters made odd and disgusting noises while preparing our order, leaving us worried about the hygiene and preparation of our drinks. After that, we decided against ordering anything else and regretted even having the coffee.

We also witnessed the same rude treatment toward two other customers—an elderly woman and her daughter—who ordered wine. The staff openly complained in French about customers only ordering drinks, seemingly unaware that we understood them.

If the staff didn’t want people ordering just drinks, they could have communicated that clearly or encouraged us to try additional items in a polite way. A good attitude could have easily persuaded us to try dessert or a meal. Instead, their hostility ensured we would never return.

We left disgusted and went to the bakery across the street, where we were welcomed with friendly service and enjoyed delicious pastries and baguettes.

We cannot recommend this restaurant to anyone due to the rude and unprofessional service. And if you only want drinks, don’t even think about...

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