Disappointing and far below expectations.
Upon arrival, the waiter did not accompany us to the table. This might not have been an issue if the table we chose wasnât dirty. If customers are allowed to choose their table, it should at least be ensured that the table is clean before seating them. This detail immediately gave a sense of poor care and hospitality.
Anotherâs negative point was the absence of menus in English. This can be very inconvenient for people who do not speak the local language, especially in a restaurant that one would expect to cater to an international clientele. However, the waiter, upon understanding the situation, kindly came over to translate the menu for us, which was appreciated.
Moving on to the food, I ordered a dish called "Belle entrecĂŽte," described on the menu as served with a side of salad. However, when the dish arrived, the salad was completely missing. When I asked for clarification, a waitress claimed, without even checking the menu, that the salad was not included in the dish. This careless and unprofessional attitude was very frustrating.
To make matters worse, we encountered additional issues when the bill arrived. Despite pointing out the missing salad, no discount or refund was offered. Additionally, the bill did not include the 20% discount advertised on TheFork, and we had to request that it be corrected.
That said, it must be acknowledged that the dishes were tasty, which is perhaps the only positive note in an otherwise...
   Read moreWe went to have breakfast. The place wasn't crowded at all so it should be easy to give a good service. That wasn't the case. The waiters and waitresses were walking up and down but doing nothing, laughing, talking and not paying attention to the customers. We gave our order to a waiter and the waitress that end up serving us didn't know what we order due to a lack of communication so we had to do their job by reminding them what we ordered (it was 3 times that we had to ask them for the right order). Also, the manager/owner was talking in the phone while walking around the restaurant saying things like: oh yeah I have the best numbers I'm the best seller. Not recommend it at all, something that was supposed to be really easy, end up in a bad experience + the high prices and the low quality. There are other restaurants around cheaper and with more...
   Read moreTrĂšs mauvaise expĂ©rience un samedi soir (29 juillet 2023). Nous Ă©tions trois amis et avions dĂ©cidĂ© de dĂźner dans cet Ă©tablissement. Lâaccueil fut assez sympathique au dĂ©but mais nous avons vite dĂ©chantĂ© par la suite. Pour commencer, une jeune serveuse nous a remis les menus. Au moment de passer notre commande, une deuxiĂšme serveuse, qui faisait office de responsable dâĂ©quipe, nous prĂ©cise quâil nây avait plus de cĂŽtes de bĆuf đ„© alors que nous Ă©tions venus pour ça. Nous aurions bien voulu ĂȘtre informĂ©s avant de faire notre choix. Du coup, nous nous sommes rabattus sur des entrecĂŽtes de bĆuf annoncĂ©es Ă un poids moyen de 300 grammes sur leur menu. La serveuse revient juste aprĂšs avec deux ardoises indiquant les poids respectifs des deux entrecĂŽtes. Juste pour savoir si cela nous convenait (encore une fois le poids de la viande sâannonce avant la commande pas aprĂšs grrr). Sauf que les poids indiquĂ©s (216 et 217 grammes) Ă©taient bien infĂ©rieurs Ă ceux indiquĂ©s sur le menu. Il faut souligner que leur viande de bĆuf soi-disant maturĂ©e est facturĂ©e au poids, pour une modique somme de 11 ⏠pour 100 grammes. Nâayant pas dâautres choix nous avons donc acceptĂ© de prendre ces maigres morceaux de viande (voir photos). Bien Ă©videmment, nous avions demandĂ© que la viande soit servie saignante et ce fut un fiasco total dans lâassiette puisque les entrecĂŽtes Ă©taient trop cuites et par consĂ©quent sans saveur. Nous lâavons fait remarquer Ă la responsable qui nous a dĂ©dommagĂ© en nous offrant la bouteille de vin. Nâayant pas rĂ©ussi Ă nous remettre du service dĂ©sastreux avec un autre serveur qui nous balançait littĂ©ralement les plats sur la table, nous avons dĂ©cidĂ© dâĂ©courter cette trĂšs mauvaise expĂ©rience et de quitter le restaurant sans prendre de dessert (nous sommes allĂ©s le prendre dans un autre Ă©tablissement du quartier bien plus accueillant). Bref, nous nous sommes mis dâaccord pour ne plus remettre les pieds dans ce lieu qui ne mĂ©rite mĂȘme pas le titre de Villa. Jâai juste rajoutĂ© une Ă©toile suite au geste de la...
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