Nespresso — Restaurant in Paris

Made a mistake of visiting this store around an hour ago today. Don't know where to start but seems like there is absolutely no improvement on various negativities in this store mentioned by different customers previously.

i) The most efficient part is the coffee tasting kiosk. Otherwise, you can see many employees walking around doing nothing while customers are supposed to wait in the long-standing queue despite the fact that there weren't many clients when i was there today ii ) Incredibly arrogant and impolite staff: Difficult to imagine the level of arrogance the serving staff can show given that it's not the Nespresso employee who is actually paying for the coffees. I was exposed to a very irritating lady who told me that if i were a habitual French customer, i would have been able to make the self check-out machine. I would recommend you either warn your employees for the words they are using, which can have an obvious negative indication or put a banner for the self check-out part saying that only habitual French can enter or people who can take our staff's arrogance. She couldn't make the check-out work out by herself after giving me a lecture of a habitual French client and had to use another kiosk by using her badge. And then she exhibited her impressive sarcastic humor saying that that's the magic. iii ) Instead of putting security and lots of 'welcoming' staff at the entry, i would recommend you improve your walk-through process because a simple acquisition such as buying coffee shouldn't take more than 10 minutes and annoy your clients. Otherwise there is absolutely no point visiting your store unless one wants to be annoyed and irritated by your staff.

Please don't answer me copy-pasting your messenger link as you have all the details here and seems like you haven't actually changed anything since months after similar comments.

Will never come back...

The idea of a self serving process and a coffee tasting station was good but very poorly executed.

Firstly, when you come into the shop, you’re welcomed by the security. Please make sure that security is here by all means, but it is a Nespresso representative that should welcome.

Then, you are offered a coffee at a station on the right. Nice touch there but I beg of you; please change the lady that serves the coffees she seriously taints the image of your brand.

Indeed when I came in and extended a hello to your colleague, she did not speak a word and just stared at me. Of course I stared back, waiting for her to perhaps say hello or to maybe ask which of the three offered flavours I wanted to try.

But no. Not a single smile. Not a single word. And looks like a funeral. Isn’t this station supposed to make your clients want to purchase? Because I personally thought I was just going to leave at that moment.

Furthermore, you have implemented the self serving cashiers and columns where one can take the coffee boxes and pay for them directly but three big issues here: 1 - Lack of Space to roam around even when only 10 clients are there. 2 - You have to pay at the self check out that requires you to have an account. 3 - If you do not have an account you must approach a representative to allow you to check out.

You understand how these issues make your execution ridiculous.

Your service in this case is supposed to make people buy more by being welcomed, and to check out quickly by making it easy for the clients to pay. The lack of space, service and the misunderstanding of the self check out notion crumbles the innovation of your boutique.

Overall, I think you had a tremendous idea but it needs to...

I went there on the 01.11.21 , 15:52:56, with my cousin (Member 8291389). The male staff at entrance was nice and courteous. When we came downstairs, we went to the wrong queue as wasn't well signalled to buy coffee . After few minutes we changed and went pretty quick . When we were at the counter, my cousin started ordering some of the usual types and some new . There was a particular one " Cafezinho do Brazil " for 4.5€ that she wanted but was told that that specific one it was only sold to ambassadors!! Which didn't make sense to me to have something on list that you can't sell to everyone but to a privileged group when the amount paid is exactly the same so i did not understand the discrimination . If you wanna do that at least take it from the list , hide it in store to your special customers! The female staff serving us , was really biased towards my cousin as when she ordered one of the coffee types was around 12.50€ , she stated that was more expensive like she couldn't afford it while she had the list with prices in her hand and she could see for herself!

I'm not a costumer because for ages I tried many of the machines but they didn't heat the coffee enough , but after this experience I don't wanna be a client of a brand that discriminates people in store by staff with their poor remarks or by a brand that picks and chooses who they want as a client.

You are not " Hermés " selling exclusive bags that you have to be in waiting list...