Went with high expectations to Peppe as it was highly recommended by friends of us. As a Neapolitan style pizza lovers, we were looking forward to this place.
It started off great. With a friendly reception, good atmosphere and overall good ambiance. Nice open kitchen where you can look straight into the fire. A gass oven unfortunately but that doesn’t mean anything.
Our orders were quickly taken and drinks came fast with a smile. Very surprising given the fact that the restaurant was packed with people and food was going out the kitchen fast, really fast and maybe too fast?
We’ve ordered two pizza (one being the Marinara 2.0 and one original combination of potatoes, some tuna and tomato sauce) and a portion of arancini balls to share. Quality of the ingredients were top notch. The tomato sauce was fragrant, the toppings were of high quality and the filling of the balls were top-notch. They came out looking great and we were excited!
Unfortunately, they messed up the basics. The dough was undercooked like really undercooked. Opening the crust, you could feel raw dough. I know Neapolitan is not a crunchy pizza bottom. It supposed to be floppy, that’s how I like it but the base couldn’t hold the pizza at all. It was to be expected of my original creation pizza as it had a lot of toppings (so I could slightly forgive it for that as this was my own choice) but the Marinara with only tomato sauce as a wet base and some stracciatella this is unforgivable. The sauce was great on it self but they’ve added too much as a result making for very soggy dough. Looking around you could see many people were leaving their crust. I can’t believe that they were all only eating the inside of the pizza and were no crust people 😀
The same goes for the arancini balls. Filling good but crust was not crispy at all. Chewy outside which was disappointing.
With high volumes, there comes a trade-off if not dealt properly. A Neapolitan pizza cooks fast (90sec) at the right oven temperature. When your oven is working overtime then you should adjust the time in the oven accordingly. Temperatures drop when using the oven too much. Same goes for the fryer. Too low temperatures result in not the best result. That in combination with what I suspect a too much hydration dough makes for a very sloppy pizza prone to be undercooked. A shame as they have won in the past pizza competitions, I think today they are a bit the victim of their success.
We’ve pointed it out to the waiter and, as expected, the first reaction was maybe it’s the mozzarella. A reaction to be expected but there is a difference between mozzarella and rough dough. They would take it up with the kitchen. And that was that. Another guy just brought the bill and we paid and left.
So it’s for that reason I think the 3* is deserved. Great ambiance and great staff but let down by the kitchen. Start with fixing the basics, keep the same high level quality of ingredients as you have today and together with your great staff you can reclaim your place at the top of the...
Read moreI never write bad reviews, because I really don't complain much, however, last night my husband and I decided to try this new place as we live around the corner. We arrived and there was no one there, and tons of tables available but the waiter with glasses told us (quite rudely I may add) to wait in the waiting area-- even though he wasn't doing anything and then proceeded to seat the woman who came after us.... The hostess who was super friendly and sweet finally came to greet/ seat us.
The woman who arrived after us got seated, served her drink, and her food and ordered dessert, and we still hadn't been able to even order a drink... Every time the waiter would pass we would try to flag him over and he would say one minute and then never return. We even said can we please order, and he pretended to be busy, then went inside and stood around doing nothing. It was like he decided he didn't like us by our looks?
Anyway, he never came back after the third time we asked to order. We waited 30 mins without water or an order, despite trying many times to order, and they weren't even busy. I am Canadian and my husband is French so we tried in both languages, this guy was just rude to us. We eventually got up and left, because it was clear he was going to keep ignoring us. I waited tables from age 16- 25. I am always extremely polite to waitstaff and tip well, however, I really don't understand what happened with this specific server.
Had the pizza looked great, I maybe would have endured the weird server, people can have an off day. however, the crust looked burnt and overloaded with cheese.
Sad it didn't turn out better, would of a convenient staple in the hood !
TIP YOUR WAITERS PEOPLE or else they get...
Read moreWe had a reservation for Peppe's and were looking forward to a quick and fresh pizza before continuing our evening plans. Despite having reserved a table in advance, we were seated right next to the door in freezing January, and people coming and going including some of the staff kept leaving the door open (There was no porch or vestibule). We spent our whole time in the restaurant with our coats and scarves still on. To make matters worse, the WC was filthy and opened directly into the restaurant (also no vestibule). Sparing you the graphic imagery, the toilet brought me flashbacks to my travels in third world countries. The cherie on top was that our pizzas, (which were the kind of stone oven baked ones that take about 5mins to cook) took well over an hour to arrive, and they got the order slightly wrong as we asked for olives on one pizza and it came without. In fairness the pizzas were tasty and fresh and they fixed the order quickly. However it was clear that it had just been cooked after we reminded them we were still waiting, which begs the question what they were doing for an hour? We hope our experience was an exception as many people who arrived after us received their pizzas before we did, although this fact only made our experience feel more unfortunate. We were hoping to also order the tiramisu after but given the pizza took over an hour we couldn't spare the week it would surely take to procure...
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