Restaurant Elisenbrunnen — Restaurant in Aachen

We ordered 4 coffees and 3 pieces of cake. The coffee arrived quickly, but after that everything went downhill. We had to wait over 25 minutes for the cake. After about 20 minutes, the waiter came to tell us that one type was sold out, so we ordered a different one — and then had to wait another 10 minutes for that. The cake was delicious, but the waiting time was really unacceptable. What bothered me most, however, was the atmosphere. There was a woman working there who spoke to customers in a very rude and aggressive way. She was literally snapping at people and almost shouting at them — it made the whole experience very uncomfortable. I also find it completely normal that when you eat or drink somewhere, you can use the restroom. Apparently not here — they even charged money for the toilet, despite the already high prices. Overall, a disappointing experience. A bit more friendliness and better organization could have made this a...

We were made to wait a full hour for our main dishes after we finishing our starters. Awful experience. There was a second when I almost starved to death I was wondering if my beef was still on the field.

The dishes are too salty. I could hardly taste anything but saltiness in both dishes we ordered.

The environment is great. Comfortable seats and...

Didn’t even get served, me and my mum only wanted coffee & cake. The man at the bar told us to take a seat someone would be over shortly, but after over 20mins we were still waiting, the waiter went to everyone else but completely blanked us. So we left & ate...