Ratskeller Augsburg — Restaurant in Augsburg

The worst experience of service in Germany. I've been here for a year, and this is by far the worst experience I had. When we entered the restaurant and we were looking for a table, somebody started shouting behind me. I stopped, and then the guy asked me if he could help us. I told him we were looking for a table for 3 persons, and he arrogantly said, "Is it where you want or where I say?". I said ok, tell me please where we can have a place. After a few minutes conversation with one of his mates, he proceeded to look over a paper that had 1 free table, and with a smart-ass attitude he said "I think I have a table for you". After we had been seated, the waiter asked us what we wanted to order. We told him we would like 2 beers and we are thinking about ordering some food. When the waiter brought us the beer, I tried telling him (in german) that we would like to have a schnitzel and at this moment told us arrogantly (almost shouting) that we may make an order when he is done with the beer. At this moment, he was speaking so loud to us that all the other customers started to look at our table. After a few minutes past, he came back to us to ask what we would like to order, then we took a decision that we wouldn't like to eat anything from this place. After 30 minutes, they brought us the receipt. Highly...

Let me begin with the Service, Nathalie our waitress was amazing, not only she guided us thru the menu she made things easier for us , always with a big smile! She is very kind and knows her stuff around the place very well. With that said let's talk about the place, the place was amazing! the décor, the feeling of being on a hidden place and knowing that it has been in business for a long time made it very special. Especially when you are on a date with the most important person in your life (my sweet wife), We came up to this place now knowing what to expect yet the environment was awesome and the people around it were very nice. Let's talk about the food wow! the food was amazing, I had spätzle with deer meat and a mushroom sauce it was supreme! My wife has schnitzel with french fries, really good too! There are so many things we can talk about the place, yet some things are better left unsaid so you can go and visit it! We enjoyed the whole experience and the opportunity to try some ne tasty food. The service again was 1000% AMAZING Danke ! und...

A place to enjoy traditional Bavarian food right in the Rathaus building. On the time of our visit, the hall was empty, all guests were seated in the yard. The weather was warm and sunny, and the whole experience would be great if not one small detail - smoking is allowed in the open area and as some guests were smoking the odor was reaching to our table with the slight wind. The menu is huge, nobody will stay hungry. Kid's menu is great! We weren't very hungry, so we ordered only two dishes - traditional potato cream-soup / Kartoffelcremesuppe (5.7€) for me and traditional Swabian meat dumplings / Maultaschen (11.4€) for my sister. I liked the sweet and savory taste of the Sauerkraut added to the soup, while the soup was a bit heavy and less creamy than I had in other cities in Germany. The dumplings were tender, the potatoes were crispy and the gravy was complimenting the dish just right. I think it would be good to visit this place again (and have a table in the hall), maybe at a little bit later hour, and try one of the traditional desserts this...