Lobby Lounge & Bar Hotel Adlon — Restaurant in Berlin

Mainly due to the service at the restaurant downstairs. The reataurant manager should have a better manner to talk to the customers. Her wording and behavior do not match the level of the historial hotel such as Adlon. I came to have a lunch at 12:05 then the hotel front said the restaurant opens at 12:30 so during my waiting time I got a take out coffee from starbucks across the street. Came back at 12:30, when I asked for a table, the restaurant manager said, “ we JUST opened”. There were at least several tables with seated customers however she didnt seem to be interested in providing the table to me. Then I asked again if I can get a table to which she replied as “Not with the starbucks coffee” rather throwing the word at me. Thenr she started serving other tables. I was rather offended. I told her that I could throw it away as I got it waiting for a lunch here. Then she grabbed my coffee without even asking “ then dont show the starbucks sign or just cover it.” Then she just took the coffee from my hand rather aggressively then she said she would put it in a cup. I understand that the restaurants have policies and it was no problem for me at all to throw it away. My point is that her manner was extremely rude, rather racist (there was no single Asian seated at the table at that point or I was dressed rather casually or I look younger than my age as most Asians do ) and the way she speaks was completely inappropriate as a manager of ANY restaurant or ANY place where service is required. Her wording, tone of voice were inexcusible. I have been to many hotels all around the world, but have never had to face such a rude manager. Then they brought uncooked prawns so I ended up swallowing uncooked prawns. I wonder why they brought my dish first as there were many tables who seemed to have ordered before me who havent got the dishes until later. It took so long to wait for the new salad, and I was already in a very bad mood so lost appetite. I asked for a check. The other two waiter and waitress were nice. In the end, they said they would not charge me (as a common policy of most restaurants for bad dishes), however this was not enough to change the impression of this hotel/restaurant. She (the restaurant manager) owes a sincere apology. It is a small...

Had high expectations for a day at the spa/pool and lunch at the restaurant (I actually review 5star hotels/palaces around the world for a living) but this was very disappointing. The staff is very nice and mean well so that would be a + but they are just not at the level of a 5* hotel. Everything was wrong about lunch (wrong dressing on salad after I specifically asked for just oil, got a big piece of mean after mentioning I'm vegan, waited 10 min for check after I said I'm late, a piece of salad felt on the floor and no one picked it up so it just stayed there the whole time, anyway food is really mediocre too...) In the end I can see the manager was very sorry about my experience so no one is to blame except HR maybe? Or the poor training..? Then the pool is quite loud because I think the clientele is not one of a luxury hotel. Or maybe luxury means something else in Germany? There was a baby the whole time also, crying.. However it is an overall bad experience despite the fact I actually wanted a relaxing day. Last but not least, the body treatment and overall was extremely expensive and not as good as what you usually get in a luxury hotel. Kempinski is an old brand and they should renew their management, HR, and marketing. Some hotels do so well, if Kempinksi Adlon stay at this level, their image won't stay luxurious for long.. Although they obviously don't care about their image... If anyone at management level reads this, maybe you should...

We recently spent a week at this hotel. Let me start with the positives, great location, great and attentive staff and good breakfast. The funny thing is the public areas are kept to a high standard, but the rooms are outdated and damaged. Shockingly so for the price. We began our stay in a Superior Deluxe room. This room faces the Unter den Linden which we thought would be a positive. Unfortunately, weddings each weekend night and older less sound proof windows made for a loud evening. When we came home in the evening our heater and television both did not work. There were also stains in the carpet, drapes and wear all over the room. See photos attached. We asked for another room due to these issues but there were no other rooms available so we were left to deal with a cold room without TV for two days. They did send a repair person at 5pm on the second day but he was unable to resolve the issue. We were then upgraded to a Adlon Executive Suite, which we were excited for and hoped would resolve the issues. The tv and heater both worked which was great but that room also had different damage and stains etc. We paid a premium price for a 5 star hotel and received a tired room with old red digital clocks, stained carpets, broken fixtures etc. We stayed here for our anniversary and we think we should have made another choice. By the time we realized the condition of the hotel rooms it was too late as the other fine hotels were already booked up...