Alt-Berliner Wirtshaus — Restaurant in Berlin

This restaurant is the epitome of rudeness and total luck of respect. We entered the restaurant with my son and wife they asked us to put him in a baby feeding chair and move the stroller away. I agreed but it did not take more than 5 seconds for the rude waitress to ask us to leave and find another restaurant because she found my son loud and did not want to disturb other client. My son was not actually loud but just needed more than 5 seconds to be convinced to sit on the baby feeding chair.

This is one of the moments that you really question if your employees are rude because the don't have the right education and some basic human values or this the restaurant policy.

I asked the waitress to speak with the management to find out what was the case. The waitress asked me to wait 5 minutes and manager will come. I waited 10 minutes and nobody came, so I went to the waitress again and kindly asked for the manager for a second time. The rude waitress told me that the manager is busy and may not speak to me.

I felt I was being played by her, so I walked into the kitchen and asked for the manager. An old lady responded something in German and moved towards me like she was the manager.The waitress who had followed through the kitchen started explaining her the incident in German, probably saying her side of the story and did not want me understand what she was saying so I will not be able to contradict her. I asked them for their business card and her name and the so called manager responded with the only phrase she probably knew in English "my home , go out!".

I am really surprised how can someone think like this. Restaurants are not someone's home and you can not choose who you accept. In case they did not accept kids, they should have a sign. The whole argument of doing whatever you think is right in your restaurant is so wrong and of course in contradiction with some basic values of our society. I wonder what will be the case if a disabled person entered their restaurant, or an epileptic or a down syndrome kid or anyone who they believe it will disturb their clients.

This restaurant should close for so many reasons...

Maybe the food is ok, I...

Part of the reason I didn't at all take to this place is my own fault, for ordering the least appropriate dish for the time of day. However, I should have been more wary of its touristic setting. Everything about the Wirsthaus was just a bit heavy on the Teutonic authenticity, no doubt aimed at pulling in all those US and Eastern-Asian tourists wandering around Brandenburger Tor searching for The Real Berlin. The cluttered interior full of folksy knick-knacks looked on close inspection a bit dog-eared, quite some way past its best in fact, as if it could do with a good swabbing down. They were a bit bossy on the door too with their roped-off wait to be seated area. Mind you, I'm guessing they do get packed out with people -- albeit people who are definitively not from Berlin. I suppose the surly waitress for whom cracking a welcoming smile at noon on a Saturday was clearly beyond her pay grade, was also part of the "Berlin experience". My potato soup starter was full of hearty ingredients rather carelessly thrown together, like a leftovers soup; and it was tepid. I truly wish I had not ordered the Schwein Hax'n (roasted pig knuckle) main course. It was far too early in the day for it. But on the other hand I wasn't at all impressed by the greasy quality of the meat with its pallid grey fat, nor by the tyre-rubber texture of the skin, crisped to blackened burnt in places. The accompanying sauerkraut was a soggy mush. My partner's Berliner Kalbsleber (calf liver) was unforgivably dry. Our seven year old nephew was served a dismally overdone Bratwurst he didn't touch after one bite. We didn't bother with pudding. Every single thing about this place, down to and including the ingredients it serves up, felt past its best. To put it in a nutshell, the whole experience badly needs...

One star for such an experience is waaay to much..We were on a trip to Berlin from Los Angeles.Did an evening walk to see Brandenburger Tor with my cousin and his daughter.We felt like stepping in to a typical German restaurant,got attracted by sign written with old German letters.We waited at the entrance to be seated.I got asked by the waitress with a smile sticked to her face,if we are here to eat or drink.I replied- to have a typical German beer.She said that we CAN NOT enter,because this is a restaurant,not a bar!I asked then,what are people drinking here,beer,or water?Beer,but they ordered food and I said that we were there to drink,so we cannot get in.I'm doing business with Germans for 10 years,always reliable,punctual and tough in negotiations,but friendly on other hand.I don't know,how you operate with such a lovely customer care,I experienced today.I will never ever be back to have anything in this place and you people,if you want to enter-tell the chubby blond waitress with a smile sticked to her face,that you came there to eat unless u will not be seated 😎Good luck..P.S. We stepped into a nice restaurant serving steaks asking for a place to have a typical German beer,was no problem..So it's about the service...