I want to share a deeply uncomfortable experience we had at Rice & Shine a few nights ago.
The waitress serving us was extremely rude throughout the evening and acted in a way that made us feel both unwelcome and targeted. She repeatedly claimed the card machine “doesn’t work,” despite our attempts with multiple cards (including a UK-issued Mastercard and Visa). Each time, she manually cancelled the transaction herself.
When my mother politely asked to see the card slips, the waitress became agitated, raised her voice, and insisted on “cash only.” She then aggressively grabbed my card from my hand and forcefully shoved it into the machine; an alarming and unnecessary escalation.
We are not from Berlin and couldn’t help but wonder if this treatment was due to us being foreigners. My partner eventually left to withdraw cash just to end the confrontation.
When I calmly asked for a receipt for tax purposes, the waitress ignored me and walked away.
As someone who has worked in hospitality and currently runs a business, I found this experience shocking and unacceptable. It left us shaken and deeply...
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