Vietnam Deli — Restaurant in Bonn

We were really disappointed with our experience. Initially, I gave one star but have decided to increase it to two.

The issues started right at the entrance with an unfriendly welcome. After finally being led to our table, we waited 10 minutes just to receive the menus and another 10 minutes before we could place our drink order. However, our drinks didn’t arrive until at least 20 minutes later.

When the cocktails—priced at around €8 each—finally arrived, we noticed they contained only about 200 ml. We measured the amount in a water glass and brought it up with the staff. Instead of handling the situation professionally, the waiter argued with us, insisting it was the same amount as in a large cola glass. After some back and forth, they eventually gave us a bit more.

By 9:15 PM—an hour after our arrival—only the sushi had arrived, while the other appetizers were still missing. When we pointed this out, the waiter reacted inappropriately by making a joke—he placed the food in front of one of our guests, then acted as if he was about to take it away again. Given the already frustrating delays, this felt unnecessary and unprofessional. After yet another 20 minutes, our appetizers finally arrived, but only after being delivered to the wrong table first.

A particularly concerning issue was that the edamame, labeled as vegan, were served with butter. When we asked about this, the waiter said he would check but never came back with an answer.

The main courses took just as long. When they finally arrived, one was incorrect. By the time my dish came, my companions had already been eating for 10 minutes. The overall waiting time for our food was simply unacceptable.

To make things worse, the service was disorganized and dismissive of customer concerns. Guests who had arrived before us were served even later than we were.

While the food itself wasn’t bad, the extreme waiting times, poor service, and unprofessional handling of complaints completely overshadowed the experience. We had high expectations based on the good reviews, but we left feeling very disappointed.

And at the end of our meal, no one even bothered to ask if everything was okay—something that should be standard practice in any restaurant.

The four of us all work in the hospitality industry ourselves, so we understand that things don’t always go perfectly. We know what it’s like to be in this job and usually have a lot of patience. But this experience was simply not acceptable, and there’s no excuse for...

This establishment should not be called a restaurant. This offends chefs and restaurant staff. Firstly, they do not accept credit cards, but they tell you this not by phone when you make a reservation, but when you have already arrived. Accordingly, you ask where the ATM is. You are told that it is not far. Actually 15 minutes walk. Next, you ask for cold white wine, but they bring you warm. You are silent and think, well, nothing, we will not make a fuss over wine. But then some surrealism begins. We ordered pad thai. It's not pad thai, it's dog food, but they call it pad thai. When we asked to take it back, the waiter said that you still have to pay for it, so you better eat it. And that this is not a Thai pad thai, but their Vietnamese. We asked for curry with rice. We were brought black rice and were told that the white rice had run out. Further worse, we asked to call the chef - he did not come. They called the boss, he didn't come either. The waiters said that we have to pay, we replied that we did not mind paying, although we did not eat any of the above, but would like to call someone from the management. But this someone never came. And the waiters were just rude. I have been to many Asian countries, but I have never seen such rudeness and unprofessionalism anywhere and ever. Not in Europe, not in Asia, not in America, not in Russia, not in the Middle East. To tell you that we were shocked would be an understatement. I think this restaurant should cease to exist, and the staff should be banned from work in the service...

For a moment I was furious and wanted to rate with only one star, but decided to be more fair.

Food tasted good, starters were vey good. BUT Service was slow, non-observing and in parts unfriendly. Food, though the taste was good, was lukewarm or even (in parts) cold.

They were relatively busy though not crowded. Maybe they were this overworked/understaffed.

The meals came spread over some time for our party of five plus one one child. When they thought they had brought everything they did not mention so, but just didn’t show up anymore in our part of the restaurant. So I needed to catch their attention to mention we were still missing some things and meanwhile needed more drinks. When I thought I had caught their attention and then looked to my Co-diners proudly, thus away from the waiter - she was gone again. I called the place on my mobile phone, from our table, to get their attention. That did the trick.

When I mentioned that the food on one plate was really cold they offered no apology but just said „OK“ and took that plate to reheat it.

In general it seems they put the food on really cold plates, leading to the food arriving warm at best.

Prices for the drinks were much to high imho. E.g. a bottle of water for 7 Euro and a small cup of tea for 4.20 Euro.

Overall mixes experience, as the taste really was good, but service and Organization was bad, drinks...