Suvadee Thai Restaurant — Restaurant in Frankfurt

Went for dinner with customers on 2023.03.21. We ordered a Suvadee plate for 2 persons to start with. However, our nightmare began. 2 of our customers dipped on something(color and shape looked like jelly) which was right in the center of plate and put in a bow with foil, they tasted it and said that it is spicy. We all realized that the sauce might have problem until my colleague smelt it liked alcohol something. We asked the waitress there to make sure that was eatable but we just received a big surprise when she explained to us “it is alcohol paste (methanol)” and they supposed to light it up but just forgot it. The waitress also teased us and said that everyone knew it was not for eat. There was no sign or verbal warning when served, shouldn’t the restaurant tell and remind customers? After a while, we decided to leave the restaurant because they completely destroyed our good mood and we worried about our customers’s health. We paid at the cashier and at the mean time we asked the main contact person’s mobile phone number in case of any emergency. The waitress made a call to her boss and explained to him what’s going on here then asked him to talk to us but it was another big surprise. The boss of restaurant laughed on the phone and repeated the same theory as his waitress said that you guys suppose to know it is not eatable. What a joke, customers should know everything in the restaurant? He also gave us another ridiculous example that his mom also ate the methanol last time and she has no problem at all. What a nice logic and they must be Superman and superwoman family, they can eat something we can not. We had so terrible feeling because of his ignorance of customers health and safety.

We kept asking him to give his mobile phone number to us many times in case of any emergency but he sounded like not willing to take the responsibility and blamed us it was your problem because you should know it is not eatable. He repeated several times “everyone knows it is not eatable”, wondered whether everyone was clever as he’s expecting.

In overall, we have to thank him for the excellent hospitality and unforgettably experience in Frankfurt. All we want is a simply responsible altitude, apparently we don’t see it and feel it. This is the way how they treat customers, very disappointed. GOOD LUCK...

This was the second time I visit this restaurant, because the food was tasty, but today will be the last time visit because of the food safety reason and also the worst experienced.

There was a dish served and a half liquid texture in the center of the plate, at first we thought it was the sauce, but the taste was so weird that we need to confirm with the waitress who served this plate to us.

After she came she told us that it was alcohol paste and shouldn’t be eaten, then she left our table, later on seeing her laughing and discussing with her colleagues that we accidentally ate the alcohol paste, and didn’t felt sorry of her mistake of forgetting to light the alcohol paste.

Then another waitress came and apologized to us for the mistake, then she ask us : but this is not the first time to visit here right???? The question was so ridiculous.

We had a really bad experience and feeling that we had to leave the restaurant without finishing the rest of the food, when paying at the counter, we ask the employees to give us contact number in case there is some emergency for accidentally eaten alcohol paste.

The employees contacted their boss and describing all the things, then they gave the phone to us, the boss was laughing and didn’t take this issue seriously, just telling us that his mom also did this before so no worries and told us that everyone knows that it shouldn’t be eaten.

This was a really bad experience and the boss of this restaurant was so rude that I need to write this down to remind people, this should be considered as a serious issue instead of a joke, what if this...

Would give it 0 stars if I could!

First feeling of trickery was having a menu outside the restaurant with way cheaper prices than the actual dishes. Main courses cost around 19-21 euros per dish and portion sizes are TINY for the price.

We ordered a beef and chicken dish, both we're EXTREMELY SALTY and the meat tasted defrosted rather than fresh.

When it came time to pay the male waiter kept asking for a big tip, when I said I wanted to only pay the price on the bill, he kept mentioning a tip.

We told him we didn't like the food and it was salty, he refused to negative feedback and kept just saying it's the style of the food here.

NEVER AGAIN! There are lots of bad restaurants in Frankfurt but so far this is the worst I've...