east Restaurant — Restaurant in Hamburg

Massively overpriced for what it is. I think my problem stems from the service point of view to begin with. Came alone as I’m on a business trip. Falko (my waiter) assumed I’m not alone and brought 2 menus. I ordered a steak and I said “medium rare” to which he said “medium -well”? I said no, I want it medium rare…you know pink in the middle. “Oh no, he says… it will be bloody in the middle , not pink” (why did I let him keep talking?!) I said fine, medium then. Off he went…10 minutes pass, a couple sit next to me. They get their drinks… they get their starters. I’m now thinking it’s been over 30minutes… I’m asking a different waiter to check on my order. He does, says it’s coming, then my waiter turns up with my food another 10min later says the kitchen apologise for delay. My steak doesn’t look anything like a sirloin, it’s too thick. Not only that- it’s definitely Medium, not medium rare. Pink…sure but only just. I don’t complain (I did say medium , stupid me). I have to ask for the drinks menu again, but at €20 a gin cocktail I say “no thank you” on a second drink. No water offered, I finish my small glass of wine and shortly after ask for the bill. He doesn’t even leave my side to print one off, just takes his phone out of his pocket and sets it in front of me (all in German) but I figure 10% 20% etc for the tip and some other German words. I say “what does it mean, I don’t understand it” he says “how much tip do you want to leave”? I’m thinking … really? After that service? Now before you raise hell , in Europe they get a decent wage and tips are voluntary and not expected. I say “no tip”. He even repeats in indignation and even huffs like I stole his bike “No tip?!!!” I say no. So I pay, he takes the device and literally turns his back and walks away without a single word. I said to myself “And That is why you don’t get a tip!” Rude and entitled behaviour. I then called back to him and asked for a copy. He came with it, but Neah. He didn’t listen to what I wanted, had to ask him for everything including over 30 min wait for 1 simple dish. He only tended to bigger tables. So no, as a waitress myself I know a good service and that wasn’t it. I won’t be staying here again. I won’t be eating here again. With my employer I get to chose hotels. I think next time I will go to Empire hotel or Radisson. Much better food and service. And to think I was going to make it a personal trip and stay here with...

East restaurant is NOT worth the detour.

In my recent stay at the East hotel I decided to experience their restaurant. I have to say it left me thoroughly unimpressed, especially with the sushi. I had heard reasonable things about the place, but my expectations crumbled with the first bite.

To start with, the Gamba sushi was simply a disgrace. A prawn dish priced at €20 for eight rather modest pieces, perhaps would compensate through taste and quality, yet it did neither. As I bit into it, I was met with a cold, soggy prawn that lacked any trace of the expected crispiness or warmth. For a moment, I wondered if it was intended to be served this way, so I asked the waiter. He informed me it should indeed be warm and crispy and promised to convey my feedback to the kitchen. Moments later, he returned with an almost laughable response: the kitchen was closed.

So, with my first bite being a letdown, I was offered nothing but an apology and, shockingly, a suggestion of a free coffee as consolation. For a dish at this price point, this felt like an insulting gesture, missing the mark entirely. I wanted my dish prepared correctly, not a pity coffee that couldn’t possibly redeem a botched meal.

Moving on, the tuna jalapeño roll was barely any better. There was almost no distinct flavor; I found myself relying on soy sauce and wasabi just to make it palatable. For €23, I expect some craft and flavour, well… it lacked both… again!!!

All in all, restaurant missed the mark on quality, taste, and service. I can overlook minor faults here and there, but when a restaurant fails so comprehensively on both food and the handling of feedback, it’s hard to justify giving it...

TL;DR: High expectations, high dissatisfaction!⚠️👎🏻 DONT eat sushi here.

high expectations regarding the sushi and it was horrible, also in general..

👎🏻 Cons : 20 sushis are 56€, and they are compatibly small. They do taste ok, but are definitely nothing special Seeting⚠️ booked 3 weeks in advance only to be seated in some corner alley where within 30min, 3 people tripped against my chair. Causing me to have a horrible dinner atmosphere and also i guess the other guests didnt enjoy tripping too dark, its impossible to see properly, another cause why people trip tables are too far away for partners to talk. But tables to other guests are put close to each other. Which means you always here what your neighbours are talking about Presentation of food is questionable. Sushi just put on an old wooden board, presentation can be improved with side dishes on it or just not using a old wood which is clearly not increasing the appetite

👍🏻 Pros: the interior design itself does look pretty and it is definitely an eye catcher. apart from the sushi, the...