HANS IM GLÜCK - HAMBURG Brandsende — Restaurant in Hamburg

Very nice food, plenty of good options and well cooked burgers. I like that there are very decent Vegan options (not a vegan myself, but I like vegan food and am happy to eat it & support the philosophy). So, you know you will be able to eat well. The premises are larger than the outside view leads you to believe, and it holds quite a lot of people. Also, very popular, so if you just walk in after say 18.30 you might not get the seat you want, so booking ahead might be a good idea, especially if in a party of 4 or more. My only reservation (haha) was that when I visited, approx 18.30 on a friday and the place was jumping, a number of very small children were being allowed to run around unattended, screaming and shouting excitedly. No good if you want a bit of adult time and somewhat risky for staff and diners, trying to negotiate their way around the place and not trip over a running child. So, is the place a creche, or a restaurant? Not really the establishments fault, but even so, the staff could/should have negotiated with the parents to ensure a nicer experience for the other 98% of the customers. That knocks a point off for me, and if you don't like that soundtrack to your evening, somewhere else might be a better bet for your...

The interior is very cool, with birch trees all over the place making it feel a bit like being in the woods. The food and service was terrible though. The menu was a bit hard to figure out as a foreigner, but perhaps easier in German. We ordered the classic beef burger, fries and beer & drinks. The burgers where dry, boring and on par with what could be expected at e.g. McDonalds. It just so happens that we don't mind McDonald's, but for 35 eur for two persons we'd rather go to McDonald's next time. We had to wait forever to pay, and even had to ask twice before we where allowed to pay (and leave). The service was also the rudest we've experienced in Hamburg. Couldn't...

After our plates were cleared we waited about 45 minutes to pay. We tried to go up to the counter to pay (as you do in our country, nz) but they told us to wait at our table. No issue there, but then we waited another 30 minutes on top of the 15 we’d already been waiting, to receive the bill.

I’m really not sure why, other people came and went. Seemed a little odd, waitress walked past us multiple times to serve, and even bring the bill to other tables that finished long after us. Might be missing something here, but just came across as very rude. I’m sorry I don’t speak German. :(

Burgers were...