Tunnel Döner — Restaurant in Hamburg

TOURISTS BEWARE.

They will charge you twice. Always ask for a receipt or they will pretend like your card didn’t go through the first time and ask you to pay again.

We got there and asked for our food and drinks. They said that for chicken it was going to be an extra 10 minutes of wait. We said okay and he asked for us to pay first and he gave us our drinks. We waited for about 25 minutes and asked if the food was ready, the guy there seemed like if he had forgotten that we ordered and said ohh okay. We waited, received our food and then said we needed to pay. We told him we already paid and he kept saying it didn’t go through so we paid again but then later we checked our credit card account and it showed 2 different charges for 2 different amounts. The first charge was the total of our food and drinks and the second was only a charge for our food. When we showed him, he said that that happens alot and wanted to show us the receipt he had which was only the food charge. So we asked him where the receipt for our drinks was and said he didn’t have it. A nice couple helped us with the translation and the guy kept telling them a whole different story but ultimately saying the drinks weren’t free but he couldn’t show us the receipt for them because it didn’t get charged but also didn’t ask us to pay for them. At the end, we didn’t get our money back. He just suggested we wait until the end of the month and show them the two charges and they will refund us the money if there was two charges.

Very rude people and just...

What’s up with these bad reviews? Makes no sense. I just received an amazing Döner box. I paid 6,70 for a Döner box that was filled to the edge with the box open.

Not only was the portion generous, but the food was amazing as well. The sauces were great, the yellow sauce was fresh and tasty. Their chili was nice and the white sauce was also very tasty. All three were definitely homemade. The box had fresh lettuce, tomato, cabbage and cucumber. The meat was amazing! Paper thin cut, very tender, large amount and had a fatty and nutty flavor. Some pieces even had crispy caramelized edges, I mean how does this place have a 2.6 rating?

The fries were all crispy. All of them. Even the ones in the bottom. Usually when you get Döner boxes the fries in the bottom are soggy when you get that far, not in this case. They opted for thin fries and I think they give them a bit extra time so they can maintain the crispyness throughout your meal. I would’ve loved to try their breads too because that also looked very nice. Honestly I have no idea about these bad reviews.

Only negative thing was salt. The fries and the meat needed some salt, they could take it to the next level if they salted everything while assembling the box. In general it was a bit underseasoned, but...

Ich habe hier vor kurzem 2 Döner, einen mit Kalb und einen mit Hähnchen, bestellt. Die Wartezeit war durchschnittlich, es war sehr viel los aber an sich ging relativ zügig. Nun zum Döner selbst. Eigentlich war dieser Laden für uns nur eine Notoption, wollten ursprünglich zu dem vermutlich gehyptesten Döner Deutschlands, fast direkt nebenan, aber da war die Schlange viel zu lang und wir hätten unseren Zug verpasst. Deswegen sind wir zum Tunnel Döner gegangen, aufgrund der Kritiken hatte ich ein extrem mulmiges Gefühl aber es kam ganz anders. Erst einmal, selbstgemachtes, leckeres Brot (schmeckte wie Pizzabrötchen Teig), vernünftiges Schichtfleisch und kein einfacher Hack Spieß, frischer Salat und Saucen, dazu die Größe vom Döner (in Berlin würde das locker als Big Döner durchgehen) und das alles für "nur" 6,90€, für einen Döner am Hamburger Hbf geht das echt extrem klar, vor allem, da ich dachte, Hamburg wäre eher teuer. Als Berliner bin ich natürlich verwöhnt von Dönern und ich habe nur sehr wenige gegessen, die nicht nach Berliner Art zubereitet worden sind. Deswegen habe ich hier die Berliner Saucen (Kräuter und Knoblauch) sehr vermisst und da Cocktailsauce im Döner für mich ein Verbrechen ist, musste die Zaziki Sauce herhalten. Damit schmeckte der Döner natürlich komplett anders, als vergleichbare in Berlin, aber definitiv lecker und tatsächlich gesünder. Insgesamt sind wir echt sehr positiv von dem Laden überrascht worden und ich würde hier (beim nächsten Hamburg Besuch) definitiv wieder mal einen Döner zum essen im Zug bestellen. Da hier eine echte Knoblauch Sauce fehlt, stinkt man da auch nicht...