Cocktail-Café Regie — Restaurant in Heidelberg

We got scolded by the waiter over a broken glass, in front of my wife and my guests from abroad. Not okay at all.

Went there as a group of 8 for a few cocktails with our colleagues, some friends from abroad, and my wife after her birthday dinner. The waiter misunderstood my cocktail even after repeating 3 times. I pointed out, it was replaced, but the waiter was displeased. I felt the need to say that I’m the driver, so I couldn’t drink the heavier cocktail he brought me. No positive attitude or anything, he went and brought my cocktail.

When my colleagues decided to leave early, one of them accidentally dropped a glass. We kissed our goodbyes nevertheless, he looked around for the waiter who was nowhere to be seen, and then he left 5 Euros to compensate for the glass.

I picked up some large broken pieces with my hands to make it easier for the waiter. Then we sat down at our place again. A few seconds later the waiter came and saw the broken glass. I pointed it out to him and said I’m sorry. He muttered something and left, I couldn’t even hear him. Then he came back and I asked what he said. He said “The glass is broken and you’re not even saying anything, not even apologizing or saying sorry”.

I’ll start positively, it was a late hour (around 23:30) so I guess he was tired. But we are not friends, you cannot scold me in front of my guests over a broken glass, which I already even tried to clean up, and apologized over.

Immediately after his remark, I said “we are leaving” and we stood up. Then we proceeded to wait for him to finish cleaning up, an uncomfortably long wait. Then I tried to explain to him, it wasn’t even me who broke it, and yet I already apologized, but he was so busy with his own thoughts that he wasn’t even listening. He kept repeating “You could at least say sorry”. Someone else in my place could have put him in his place for being so inhospitable, but I worked as a waiter growing up and I know how a long day feels like. So I just gave him the 5 Euros my friend left, to compensate at least partially, paid for the cocktails we didn’t even have a chance to drink due to his passive aggressive attitude, and left.

Hospitality is all about communication, and if you cannot even communicate with the customer, you should not be working in this line of business. Long days happen, but you cannot ruin my wife’s birthday with your attitude, scold me in front of my guests and colleagues over it.

There are much better places with more deserving staff. Avoid it unless you accept the chance that the guy simply had a long day and he’ll decide to take...

We had a really bad experience at this bar because off the staff. The evening started on a promising note as we gathered for a few cocktails after my friend's birthday dinner.

The problems began when the waiter misunderstood a friend’s cocktail order, even after he repeated it three times. The waiter brought a heavier cocktail, which my friend couldn’t have because he was the designated driver. When the mistake was pointed out, the waiter replaced it but did so with a noticeably negative attitude.

Things took a turn when one of our friends accidentally dropped a glass as he was leaving. He tried to make amends by leaving 5 Euros as compensation for the glass, and my friend even picked up some of the larger pieces of glass to help out.

When the waiter came to our table, my friend apologized for the incident, but the waiter muttered something under his breath and walked away. Upon returning again, the waiter accused us of not apologizing or acknowledging the broken glass, which was baffling since my friend had already done so.

The situation was uncomfortable, especially as it was late, around 11:30 PM. The waiter's attitude felt unwarranted, considering the circumstances. My friend, who has experience working as a waiter, remained calm and tried to explain that the incident wasn't intentional. However, the waiter kept insisting that we hadn’t apologized properly. This continued until my friend decided it was best for us to leave. We waited for the waiter to clean up and then my friend handed him the 5 Euros our other friend left and paid for the drinks we couldn’t fully enjoy due to the tension.

We just wanted to pay and leave, even though we hadn't finished our drinks. The waiter kept arguing with my friend, and when I tried to intervene by saying, "Can we just pay and leave?" he continued to argue with us, displaying a really bad attitude.

This experience was disappointing, especially since it marred what should have been a pleasant evening celebrating a birthday. Good hospitality requires good communication and respect for customers, something this establishment failed to provide.

As someone who values good service and a welcoming atmosphere, I would recommend seeking out other places with more professional and courteous staff. I don't think you should have to end a big night feeling upset just because the staff were tired or unhappy and decided to take...

Being new to Germany and visiting Heidelberg for the first time, I was excited to experience the local hospitality. Unfortunately, our evening at this bar turned into a disappointment due to the unprofessional behavior of the staff. After my friend’s birthday dinner, we decided to wrap up the night with some cocktails. I'd like to remind here that I am a cinephile -so, the menu was quite attractive- and I love sour cocktail - yet, not sour hospitality.

The evening started off well, but things took a sour turn when my friend -the driver- was served a stronger cocktail he couldn’t drink. Although the drink was eventually replaced, the waiter’s attitude was noticeably unfriendly.

Things escalated when another friend accidentally dropped a glass as he was leaving. He left 5 Euros to cover the cost of the glass. When the waiter came by, my friend offered an apology - only to be met with a muttered response and a cold shoulder. The waiter later accused us of not apologizing despite our efforts to make amends. Around 11:30 PM, the atmosphere had become increasingly uncomfortable. My friend tried to calmly explain that the incident was not intentional, but the waiter continued to argue that we hadn’t apologized properly - "Just say sorry, man". Repeated this like 5-6 times.

So, we decided it to leave. We waited for the waiter to clean up, handed him the 5 Euros, and paid for our drinks, even though we hadn’t finished them. While we were trying to pay and leave, the waiter continued to argue, even after my boyfriend asked if we could just settle the bill and go. His attitude was unnecessarily confrontational, turning what should have been a joyful evening into a frustrating experience.

As a first-time visitor to Heidelberg, I was disappointed by the lack of hospitality. Good service involves understanding and respect, qualities that were unfortunately missing here. I would recommend exploring other bars in Heidelberg where the staff is more professional and welcoming, so you don’t have to end your night on...