A lost opportunity.

The ambiance was nice, the hostess was nice. The order was requested as ‘Bitte nicht schneiden‘ because I don’t eat meat. They “accidentally” cut the Flammkuchen anyway and the waitress who brought the wrong order unapologetically pretty much yelled: ‘Oh well, they cut it anyway. Here...’

Of course I didn’t eat and I sit here now to write this unfortunate review.

The dessert I will of course not order...

I can’t comment on the food I didn’t eat. The starter Baked Potato that I did eat wasn’t anything great anyway. So yea, a 1-star review from me.

Nice ambiance and nice hostess without edible food is good for nothing.

Oh, by the way, the description on the menu said ‘grilled vegetables’. What I was served didn’t appear to be grilled veggies...

Unfortunate, because I wanted to like the food.

UPDATE: About 2.5 hours after our reservation (at 17:00 hrs) at Kamin I finally got to eat my last-minute grab-dinner shown in the second photo attached here.

RESPONSE TO DANIEL: You seem like a person who feels like he must vehemently defend the restaurant. This leads me to believe you are the owner. A passionate one on that. Here’s a tip, Daniel:

When a customer asks for the Flammkuchen not to be cut, please do not cut it. If not cutting isn’t an option, then please train your staff to inform the customer on the spot that that is not an option. In that case a willing customer like me will politely leave instead of bothering you with a request or delaying my Christmas dinner by 2.5 hours and that too sufficing with a fast food chain burger.

If you are still not able to understand that on this occasion you did not serve the food as requested, then I would go ahead and advise you to shut down your restaurant before you serve an allergic person a cross-contaminated meal which might end up killing them. To be clear, I am not physically/medically allergic to anything. However, I requested for the Flammkuchen not to be cut for a reason. Whether or not you understand the reason is not important. My request was enough for a seemingly established and reputed restaurant like yours to honour the same. It is not a kebab house after all! At an Imbiss I wouldn’t even make such a request; and I will most certainly not even walk into one.

The image of the burger: It was merely symbolic for you anyway so you know that a customer who went to your restaurant for a Christmas dinner ended up eating a burger elsewhere.

About the ambiance: Yes, indeed it was very nice and that’s why I really wanted to (eat) and like your food.

About the hostess/waitress: The one who greeted us and took our order – nice. The one who served our food and unapologetically yelled at us while serving the wrong order – I’d highly recommend sacking her. She’s not a good face for your place.

How could you have made it right? By, at the very least, apologising for serving the wrong order; and ideally by offering the-food-I-didn’t-eat for free.

I hope you had a lovely Christmas.

UPDATE: The answer to why I didn’t ask for a new uncut Flammkuchen is already hidden away in my original review. I’d say that’s now up to you as the business owner to identify...and maybe fix the issue if you care about your customers.

From your responses here as well as to the other critical reviews I can see that you have failed to realize the errors your team and you have made. I’d, therefore, skip your burger.

You and I can have a beer at an Irish pub someday and have a laugh at this funny story. Last night though it was everything but funny.

The beer’s on me...