Brenner — Restaurant in Munich

This is my first negative restaurant review, a reflection of the shockingly bad experience we had on Thursday evening. We had ordered "enough steak for three people," yet received two to three small slices of meat per person, with side dishes that were scarcely sufficient for two, despite our group numbering four. Miscommunications occur in hospitality, so, no problem, we proceeded to order additional sides and a large filet steak medium-rare, which, to our dismay, arrived rare (and cold).

Upon eventually flagging down a waiter politely expressing our general disappointment with the service and the undercooked steak another staff member joins - which is when we were met with an unexpected aggressive response. He leaned over myself loudly berated a woman in our group with the claim, "I'm French, I know steak that's medium-rare," accompanied by exaggerated arm waving and shoulder shrugging. Our table was left in stunned silence by the humiliation. As a diner at Hawksmoor, L’Entrecôte and a steak fan, I can confidently say this steak was rare. Never, in countless dining experiences across the world, have I encountered such aggressive customer service. The incident caused neighbouring tables to notice, embarrassing us further, especially since we were with clients.

Smaller disappointments included a scant tomato salad served in a condiment-sized bowl, soggy lukewarm potatoes, under-seasoned beef tartare, and cold, dry bread without butter or a dish for olive oil.

Only a complimentary dessert was proposed, which only hastened our desire to depart. While we later found humor in the ordeal, it did little to alleviate the evening's overall disapointment.

The quality of the steak, salmon, atmosphere, and interior decor were the sole redeeming aspects. To add insult to injury, another waiter had the audacity to suggest we "leave a big tip."...

Usually we are not one of those who write reviews for bad food or bad service because we were in the same industry ourselves and we know how hard it is to always be on top and satisfy everyone, but having a lunch today is unacceptable, rude and has nothing to do with hospitality. Let's start with food: The groceries are good quality, but the taste is not consistent. The portions we ordered were tasteless, the meat was toasted and uncooked, and the side dish was full of frying oil. The seating thable they gave us was on the aisle, not at all comfortable despite the open door, which for us with two young children was a catastrophe due to a wind. We tried repeatedly to warn, but only got a roll of eyes, and nothing changed. And now the special chapter is the waiters; I repeat for 5 years we have been im the same industry and have several bar’s in our possession, and we can say that the staff working there are not qualified, unkind, and insolent. when ordering re-roll with eyes, hurrying, complaining about our questions, how one of the offered meals is prepared, etc. After all the agony and dissatisfaction with pepper price of 170 € for four servings, we leave a tip of 5 € and the waiter (I am so sorry that I did not caught his name, but I hope he will be recognized/or one of his superiors will recognize him) turned his back on while paying, without saying goodbye, said thank you, went in style, you gave me too little tip. I'm sorry we paid the bill at all, because this had to be sued, called the police, whatever. Shameful, disgusting and disappointing. We will try to spread as much voice as possible about this restaurant that does not appreciate the guest, but goes for the quantity, and speed, the satisfied guest is in last...

I had brunch here on Sunday morning. The place is well thought with good decorations and a nice buzzy vibe. Having relocated recently from London, I had not crazy but fair expectations towards the place, being suggested by many colleagues. The brunch offering is organized as a pre-packaged compulsory deal of 10€ (bread, marmalade, juice + hot drink) plus additional choices from the menu. While the bread and drinks were nice, there was no possibility to choose the jam or the juice (only orange juice today as they run out of the others). Me and my gf then ordered some eggs Benedict and huevos rancheros. While the service was fast [they go for speed and high table turnover here], both dishes were served COLD, as the kitchen clearly cannot keep up with the volumes and thus makes the dishes as a food chain to be efficient. I find it a real pity as there should be more attention to the customer here, especially for a place in maximilianstrasse. The dishes were really unbeatable with the poached eggs not being poached but almost fully cooked, the bacon of the eggs Benedict being fully burned, the bread being normal bread and not muffin and with the salsa of the huevos rancheros coming out of the fridge on some cold beans. The waiter kindly asked if we wanted some coffee to excuse herself but very disappointed we paid and left. And looking around [tables are very close to each other so not a place for private conversations] I felt we were not the only ones with this issue. Finally the bill - clearly pricing for 2 people with the compulsory pre package will be going from 50+, and for this kind of pricing I d expect a better attention to food...