Azuki — Restaurant in Munich

I’m extremely disappointed with the experience my family and I had — particularly with how my 8-year-old brother was treated.

A staff member named Nayuta, dressed in a black suit (possibly a supervisor), displayed behavior that was both unprofessional and surprisingly rude.

It began when my little brother tried to sit on a chair that was tucked under a table. As any child might do, he stepped up to get into the seat. Instead of offering help or speaking gently, Nayuta looked at him with clear irritation and told him coldly, “This is not your chair.” His tone and expression were unnecessarily harsh — it felt as if he saw my brother not as a child, but as someone unwelcome.

Shortly after, he turned to me, pointed at my phone, and remarked, “That is so loud,” in the same unfriendly and dismissive manner. The environment was already loud and busy, and I was simply using my phone at a reasonable volume — certainly not disruptive. His approach was more confrontational than corrective.

The overall atmosphere became tense and uncomfortable. We came to enjoy a meal together as a family and instead felt disrespected and unwelcome.

This kind of treatment, especially coming from someone who appears to be in a leadership role, is deeply concerning. No guest — and certainly no child — should be subjected to such negativity.

I sincerely hope that management takes this seriously and addresses it properly. Unfortunately, this experience left such a negative impression that:

❌ We won’t be returning — and I would not recommend this...

Extremely disappointed and upset by the way my family and I were treated — especially my 8-year-old little brother.

The staff member named Nayuta, wearing a black suit (possibly the supervisor), behaved in a very rude and unprofessional way.

First, my little brother — who is just a child — tried to sit on a chair that was under the table, so he climbed up by stepping on it. Instead of helping or speaking kindly, Nayuta looked at him with clear disgust and said, “This is not your chair” in a harsh, cold tone. His attitude made it feel like my brother was trash, not a child in a restaurant.

Then, he turned to me, pointed at my phone, and said, “That is so loud” — again with the same rude face and disrespectful attitude. The restaurant was already noisy and crowded, and he spoke to me as if I was causing a scene, when I was just quietly using my phone at normal volume.

We were shocked and uncomfortable the entire time. We came to enjoy a family meal and left feeling disrespected and humiliated.

This is completely unacceptable behavior — especially from someone who seems to be a supervisor. No one should be treated this way, especially not a child.

I truly hope the management sees this and takes serious action. This experience was enough for us to say:

❌ We will never come back, and I would never recommend this...

I am deeply shocked and disappointed by our recent experience at Azuki Munich, specifically due to the behavior of one of the staff members, Nayuta. His conduct was not only shockingly unprofessional but also blatantly racist — a combination that ruined what should have been a memorable trip for our group.

From the moment we arrived, Nayuta treated us with coldness, condescension, and subtle but unmistakable hostility. His tone, body language, and comments made it crystal clear that we were not welcome — simply because of our background. The experience was humiliating, offensive, and completely unacceptable in 2025, especially in a supposedly inclusive, international city like Munich.

This wasn’t a misunderstanding or an isolated incident — it was a clear pattern of discriminatory behavior that had a real emotional impact on our group. We had been looking forward to this part of our trip for weeks, and it was ruined in one night due to his actions.

I urge the management at Azuki to investigate this incident seriously. No team should tolerate racism in any form — especially from staff who represent the brand. If your values include respect, diversity, and professionalism, Nayuta should not be part of your team.

Until this is addressed publicly and transparently, we will be warning others to stay away...