Queens Room Restaurant Club — Restaurant in Municipality of Rethymnon

I so wanted to love this place but it left me totally disappointed!

We came for my birthday and reserved a table, mentioning what it was for. Despite knowing this, we weren't provided with much service.

It started with a nice but very distracted waiter who did apologise initially as he was clearly being pulled in multiple directions. I ordered a drink but my partner was told he couldn't have his cocktail choice, nor a few others on the menu, but maybe later. No explanation for this and very strange. He then asked for a large coke but it only comes in a bottle apparently so that was the end of that.

The cocktail I chose was ok, nothing special.

We then ordered our starters and mains but my partner asked if he could pay extra to swap his boiled rice to egg fried rice and was told no, this was not possible. In fairness, this should've been enough red flags at this point but as I said, I wanted to love it here. The food was actually very nice when it arrived (we ordered off the Asian menu).

Once they had given us our food, we were then totally forgotten about. We were planning on spending the evening here and had 2 friends who came to join us but we still had our plates in front of us for about 45 minutes before I flagged someone for a drinks order.

Finally, someone came to take the drinks order and clear our plates and we had 2 strawberry daiquiris (apparently they couldn't be served frozen for some reason, as if shaking some ice into it was so difficult), a beer and another bottle of water.

Later, we decided to ask for the bill and book a taxi back to our hotel because, whilst the music was great and the place looked great, the service was shocking and killed the vibe. This was the biggest ordeal ever...

They didn't bring the bill or card machine so even our friends were getting annoyed so went to have a word with someone. One of the waiters then told us they were having a problem with their system and to bear with them. I explained we have a taxi due in 5 minutes because they already took so long and his solution was "cancel it and order another"! I was fuming at this point because they've already spoilt our night we were looking forward to, they have been slow and inattentive all night, and they now expect us to inconvenience both ourselves, our friends AND the taxi for their problem. A few times we were told we would need to stay and wait. I said we wouldn't be staying as we want to go and they need to figure out a way for us to pay. There was not even an apology or an offer of a complimentary drink or anything to try and get us to wait. Just to sit there in hope that their systems revive themselves.

They got the manager in the end and she showed me that her order device didn't have the breakdown of our bill so tried to get us to pay which is what we wanted initially so I now didn't trust what I was being told. I checked what the bill should've been against the menu only because of other poor reviews I've read online about their bills. It was about right so we paid by card but they seemed irritated with us and it ended on a sour note when I actually wish they had just delivered a good service then we would've been there all night, spent a lot of money with them, and this could all have been avoided.

It's also worth noting that my partner went to the toilets whilst we were there and said they were disgusting.

The stars are simply because our food was nice, the music was nice and it's a good looking venue. It's...

YOU MUST EAT HERE IF YOU ARE IN RETHYMNO!!

As an average joe on his jolly holidays, strolling the harbour with his girlfriend looking for date night, we came across Queens Room.

Falling love with the decor and ambiance, we took a look at the menu where we were greeted by Andreas. He had many wonderful suggestions based on what type of dining experience we were looking for. I personally chose the Rib Eye Black Angus, and my mrs went for the Veal Fillet. Well, safe to say I had food envy, however both incredible dishes as you can see attached.

Before this we had the Stuffed Cabbage Rolls, woah! Amazing to say the very least.

Through our service we were consistently checked on and cared far, topped up our wine and water, the closest to getting waited on hand over foot in Crete. The two people that looked after us were Harris & Emma. The both of them were super friendly, funny, down to earth and honest. Give them a pay rise! 🫡

For desert we had the 'Orange Pie' arranged by Harry. Even though we already had food babies, this went down a real treat.

What really hit home is the fact they always serve the lady first 👌🏽 bravo

All in all, we left full, happy and with a memory to hold close for a very long time. Top shelf experience right on the harbour.

Thank you so much to the team at Queens Room, all the best with your restaurant! We will definitely show our...

We had some nice dinner at this place.

After reading the reviews, I really don't understand where all the bad words come from.

Pro's: The staff was very friendly and open to help when they were asked questions about the menu. There was a small mixup about one of the orders and they took care of the issue without problem. Great service. The spaghetti carbonara was really good and reasonably priced. The dessert was great and priced ok. The food and drinks were delivered pretty quick even though it was busy.

Cons: There was some loose toilet paper laying on the ground of the toilets. This has nothing to do with the place really, just with the way customers behave. For me it was nice as I was in a party mood, but if you like a quiet place without music, I suggest you go elsewhere as there is house music playing. When you order just drinks, you get a small bowl of nuts, but when you go for food, you get no gift like the ones who go for just drinks? It might have been a small miscommunication, but after the food we sadly didn't get raki, which we've received at all other places where we had dinner.

I would recommend the place if you want to go out for dinner and get into a bit of a party mood at...