Haldiram's — Restaurant in Hyderabad

I am writing to express my utmost disappointment and frustration with the recent experience I had with Haldiram's food delivery service ( this outlet )through Swiggy. I placed an order today on 18th of June through the Swiggy app for delivery from Haldiram, which unfortunately turned out to be a highly unsatisfactory experience.

First and foremost, my order was delayed by an astonishing two hours beyond the estimated delivery time. This kind of delay is completely unacceptable and showcases a lack of commitment and professionalism on Haldiram's part. As a customer, I expected my food to be delivered in a timely manner, especially considering the fact that I was extremely hungry and relied on Haldiram's service to provide a convenient and efficient solution.

Furthermore, during the extended wait period, the delay also had a detrimental effect on the Swiggy delivery partner, wasting their valuable time and resources. It is disheartening to witness the inconvenience caused to the delivery partner as a result of Haldiram's inability to fulfill their commitment promptly.

To make matters worse, after enduring a significant delay, my order was ultimately canceled by Haldiram without any reasonable explanation. This cancellation left me not only hungry but also frustrated, as it showcased a blatant disregard for customer satisfaction and an unprofessional approach towards handling unforeseen circumstances.

I would like to highlight that this experience has tarnished my perception of Haldiram as a reliable and customer-centric brand. As a loyal customer who has previously enjoyed your products and services, I find it deeply disappointing that such an incident occurred, causing me unnecessary inconvenience and disappointment.

In light of the above, I urge you to take immediate and appropriate action to rectify this situation and ensure that such incidents do not recur in the future. Specifically, I request the following:

A thorough investigation into the reasons for the delay and cancellation, including an explanation as to why the delay occurred in the first place.

Appropriate measures to be taken to prevent similar occurrences in the future, such as improving coordination with delivery partners and ensuring efficient order processing.

Compensation for the inconvenience caused, either in the form of a refund or a voucher for a future purchase, as a gesture of goodwill and acknowledgment of the impact this incident had on me.

I trust that Haldiram takes customer satisfaction seriously and will address this matter promptly. I have always held your brand in high regard and believe that your management will take the necessary steps to restore my faith in your services.

I kindly request a response to this complaint within, outlining the actions taken to address the issue and any compensatory...

I ordered from scam ram (cos it's scamming people or servers are scamming people ordering from swiggy ) I ordered dal fry and heera rice. Guess what ? Swiggy delivers after almost an hour and then I've to not only eat cold food but also the quantity is so less that I feel like I've not paid them the money yet. I feel like I have bought the food from swiggy and haldirams (scam ram) ok credit or karza. Karze ka khaana lag raha hai. I won't even give this food to a beggar (becos they deserve better quality and quantity food ) It has specifically to do with hyderabad. Some food outlets and everything else feels like a scam in this city. Swiggy hyderabad team is the biggest scam yet. I always had good food most places across north India and mumbai. As you can see in teh picture, I'm eating dry rice because the quantity of the dal was insufficient. Sad food from scam ram...

The employees are not active and very lazy. Not interested to work or provide service. Very much interested in their own talk not listening to any ask or query of the customer. Few were good, I missed the name but there was one specific short heighted guy with slightly chubbiness. He legit passed a comment at a girl saying that "ye meri ankhon se hi samjh jayegi kahan janah hain" in a very cheap and disgusting way. I don't expect this from Haldiram. Ok it wasn't quite a busy outlet at this hour still they all were in their own worlds providing service with a speed and...