Clement & Pekoe — Restaurant in Dublin

Would've never thought to come across such arrogance and attitude from retail staff but leave it to Clement & Pekoe to deliver such a horrifying post-Covid experience capable of turning away formerly 5 year loyal customers within 1 minute of entering, determined to never step foot in it ever again!

We walked in freely, greeted by nothing at the door - not a person, sign, or other visual or auditory cue - to direct us to wait. Confused we walked in, calmly sat down at the center bench and started wondering what coffees or teas to order.

Out of nowhere, and out of breath, came one of their servers displaying no courtesy whatsoever, just harsh words to tells us to step away and back at the front door so they can check our Covid certs. My friend reassured him that it's no issue and asked if we could keep the table (as C&P is known to get very busy) and suddenly I feel the server's heavy hand pull on my shoulder as if I had to be ripped away from my seat.

I let it slide giving the server the benefit of the doubt and as a group we move toward the till. There we witness again the complete and utter disregard for any sense of order whatsoever. The three of us are rudely told to wait in a corner as we open our emails with out vaccine certs as new guests enter. Some are welcomed, others make our same mistake and are yelled at from behind the counter to not go inside.

One of the baristas sees our discomfort and tries to cater to us, but even he was so overwhelmed that he contradicted the order in which we should have paid, ordered, showed our certs, drank coffee and sat down a number of times. My girlfriend asks for some direly needed clarity and suddenly she is being talked down to like an intruding child.

I look on in shock and complain of the utter lack of respect in the way she was being addressed. The guy then yelled "THERE IS A SIGN". The sign was with him, behind the counter, next to another barista, barely visible and plainly illegible. CLEARLY that is not where signs intended to alert customers to public order and safety should be displayed.

Then, another waiter came in from the hall, in an unrelated rush (probably just fresh with a customer's order) and without any context of our entire experience, with the most disgustingly condescending tone I've ever heard and a raised voice, contributed an unsolicited: "THERE IS A QUEUE YOU KNOW".

I politely drew both their attentions to the fact that we were instructed to be where we were and that I had never seen such incompetence and rudeness and collectively we left.

Today's failings were entirely and grossly on Clement & Pekoe, an overrated and irrelevant corner with mediocre coffee we will no longer be patrons of.

I'd advise anybody to pass on this establishment and visit These Hands Coffee, just next to The Well in St...

I usually love it here so much, I get coffee here on my break from work all the time. I only had an hour for my lunch break today and I was on my laptop typing away in the corner minding my own business, I had just finished a flat white and a cake that were both really nice.

One of the employees who was an American lady came over and asked me did I want another drink. I told her no and she told me I would have to order one to stay to give back the table. She told me it was a one drink per hour rule and was really rude about it. I told her I wouldn't be much longer as Im literally in my work uniform enjoying my break and she really rudely told me other people need the table.

There were so many free spaces around as it was almost 4 o clock. I even took a picture ! She told me even though there were other free seats I still had to order something to say. Absolutely 0 need for the rudeness, I'm a loyal customer and I usually love it there and I don't understand how that is a rule. I was on my lunch break at nearly 4 pm on a Thursday. Still really nice coffee and cakes but customer service isn't great and the staff...

👎Simon, the owner, was VERY rude.

Unfortunately, we had a disappointing experience here. We stopped by because my partner wanted a coffee, and we were planning to buy a bag of beans to bring home.

I had already grabbed a matcha from another place (didn’t realise this café served it too), so we sat down while my partner ordered, and we looked at the coffee bean options. The owner, Simon, came over and told me I couldn’t have an outside drink there, which is fair enough, but the way he said it was very rude and made things uncomfortable. He kept making comments even after I stood up and moved away. The place wasn’t busy, so I wasn’t taking up a table someone else needed.

The funny thing is, I’d just had a bit of ice and matcha left, and I finished it before our coffee was even ready.

The poor girl making our coffee was so embarrassed by her boss, and honestly, we were too.

It really ruined the experience in a fine Saturday afternoon, especially since we had come with the intention of spending more than the average customer and supporting the business.

Unfortunately, the way we were treated means we won’t be...