Me and my Brazilian wife decided to try this restaraunt, much to her enthusiasm. We were seated at table 11 near the door, which was wobbly and sticky. We ordered and paid for our food. For starter, two pastels for her and spicy chicken wings for me. Then for main, we also ordered Beef Parmegian for both of us. We paid for everything beforehand. My wife was served her Pastels, I didn't receive my chicken wings. After inquiring twice about the wings, we got now answer. Then, as the main course arrived the chicken wings did too. We asked why, and they said it was a main even though it was clearly on the starters menu. To top it off, they served barbecue wings even though I had requested hot wings which were an option on the menu. They gave us a refund for the wings which was decent and maybe we wouldn't have more complaint if not for what followed next. Our beef parmegian was served on piping hot dishes but lukewarm in the centre. As if it had just been thrown into the microwave (we waited 40 minutes for this and the wings.) We ate it as we were hungry, but we were unsatisfied. Towards the end of our meal, a waitress came over with a chicken parmegian that neither of us had ordered. When we declined it, one of the waiters gave us a glare as if it was our fault. Due to the food being dry, we requested more drinks which we didn't receive. We left the restaraunt and 20 minutes later we both used the bathrooms in a Bar to vomit as the food was unpleasant and upset both of our stomachs. Maybe it was a bad night, but numerous times we were forgotten about and they ignored us. They didn't even apologise when they got our order wrong, nor did they offer anything to compensate. They were entirely rude and inhospitable to us, I felt as though my money was robbed the service was that bad. I understand restaraunt can get busy and some staff struggle with English, but that's no excuse for pure forgetting guests and serving food that gave indigestion. Above all, not apologising when they...
Read moreI've been there a few times with my husband, and we were having a good experience and always recommending the place to our friends, until today. I placed my order at the Fabis counter and my husband at Kiosk Brazil. He got his food which was delicious and after 20 min waiting for my food, I went to the counter to cancel my order because I noticed that other people had received their order before me, even though they arrived and ordered after me. The restaurant wasn't busy and the guy said the time was normal because food takes between 20 to 30 minutes and I was waiting for just 20 minutes. Once more I said "Ok, but other people received the order even though they ordered after me and the same thing". The guy said asked the kitchen to cancel my order and I heard the reply saying that there was no such an order to cancel. Which got him by surprise as he had just told me the order was almost done. Mistakes happen everywhere, just don't lie to...
Read moreMy previous visit was not exactly the best, once the rice tasted and looked not fresh at all and the fried beans (feijao tropeiro) were too greasy. My friend ordered beef ribs with cassava (vaca atolada) and it was only fat pieces, she couldn't eat. There's not enough space between the tables and people are on the top of each other. I've been there a few times, and the food was mostly okay, with good-sized portions, so I decided to give it another go. It was Tuesday evening and the place was nearly empty, only 2 tables were occupied. First, the cashier forgot to place my order, and I only noticed it when my partner's food arrived, but not mine. So she said she would request priority. I've waited another 25min just to receive the food stone cold and the steak...
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