Carrolls Irish Gifts — Local services in Dublin

Was very frustrated with the service I received when getting a Guiness pint glass engraving done. I paid for the service on my lunch break from work, they said it would take 15 minutes. I told them I wouldn’t be back until after work and gave them my name and number just in case. The girls said that was fine. When I arrived after half 5 to pick up the glass a few girls went searching for it for about 20 mins and then told me it wasn’t ready. I was confused by this because I paid for it four hours ago at this point and the girl told me somebody broke it. I asked if they could engrave another one and I would come back in 20 minutes but no one was available to do it! So one of two things occurred: my glass was never engraved in the first place, or, someone engraved it, broke it, and then clocked out and went home! I had to come back into the city centre on my day off work to pick it up the next day as I had bought it as a gift for a friend. One of the girls (I won’t say her name) told me she would be in the next day and to ask for her so she could give me the new glass. When I came in and asked for her the next day, I was laughed at and told that she’s not in! The person I asked didn’t even ask if she could help me instead. I was worried at this point that i wouldn’t get the pint glass at all! I eventually got the glass after explaining everything that happened and I was very happy with it. However, the experience was very frustrating and stressful throughout as I had to change my plans for the day just to come in again as instructed only for them to act like they knew nothing about it...

I ordered on their online shop on the 18th of December gifts for my family whom lives in Dublin. With express delivery. Email received that the items will be delivered on the 19th. It was delivered in the 23rd despite 3 follow up email that never got replied to from their so called "zen desk" - I paid in full for express delivery (next day)

When my family opened their gifts on the night of the 24th only half of my order was delivered.

My family went to the dublin shop to query the order and they informed her that the other items was "out of stock" which was not indicated on the website, nor did they bother to let me know some of my items were out of stock nor did they offer my family to rectify the mistake.

No one has gotten in touch with me for a refund either.

Worst experience in my life. Will NEVER shop there ever again.

Shame on you...

We received a gift of a hamper loaded with Biscuits, candy, and fudge. It took almost two months to get here to the states. I contacted Customer service who requested proof. OK? I took pictures of the smashed biscuits and dented can. The torn plastic container for the mini pints was already recycled. Not good enough. Evidence of a/c # was required. It's a gift! I scanned the three pieces of paperwork which came with the hamper and sent them. So after several emails over and back, I received a code to purchase mort goods from Carrolls. No Thank you! Take this code of unknown value and invest in training your shipping Dept. how to pack goods. Carrols have great products, but who wants to receive them smashed to pieces and the dog and pony show that followed was just too much. Carrolls,...