Pizzaioli Veraci — Restaurant in Naples

Worst dining experience of our whole Italy trip. The tables outside were full so we asked to sit upstairs, we were ignored so walked ourselves upstairs. When we finally got a menu it was all in Italian, we asked if they had an English version or could translate some of the words for us and we were told “no”. Upon ordering, the staff were rude and abrupt, they sat eating their lunch together and we felt like an inconvenience ruining their lunch break. When ordering they wouldn’t allow any changes eg I asked for mushrooms on the pizza and was told no. The meal arrived at different times, with some receiving their dishes 5 minutes before the rest, again no niceties from the staff. The food was very basic - the lasagne dry with random meatballs inside and even some spinach and ricotta mixed in as though they had merged a few dishes to make enough. After only managing half a pizza I asked for a takeaway box to take the rest home and pointed to one. They brought a small tinfoil container, I pointed to the box again and ask for one so I didn’t have to cut the pizza into tiny pieces and they argued that the tinfoil would be better for the pizza. The waiters then started messing about throwing napkins at one another. We had an additional €2 per person on the bill which when we questioned what it was, was told it was for the use of a chair, cutlery and glasses. We said the service had not been brilliant and the cashier shrugged and slammed our change back on the counter.

Made to feel totally unwelcome, bad food and awful service. Don’t waste your time...

Zero stars for terrible service. I meant to order gluten free but I accidentally forgot to say it at first. A few min after ordering we realized and my partner went up to the server to let her know we needed the pizzas gluten free. She just said yes okay and didn’t say anything else. After we noticed she didn’t even go back inside to tell anyone, we got worried so I went up to her to confirm that she understood our order. She started yelling at me that they already started making the pizza and that now I would need to pay double.

I told her that my partner literally told her we needed it gluten free like a few minutes after ordering. She said it “wasn’t her fault she didn’t remember which table” my partner was from, and she didn’t have to remember everyone 🙄 which I think is literally part of her job. After she yelled at us for making the mistake of not telling her when we first ordered, I said clearly I will not be paying double, so she told us to leave.

Really terrible customer service l, Id never been yelled at so much by a server before for wanting to make sure I wasn’t being glutened. Reading the other gluten free reviews now makes me think they really don’t take it seriously at all.

There’s other places where they’re much kinder to their customers,...

Came here with my partner who is gluten free for the pizza - staff immediately rude and would not just allow us to sit at the table to read the menu without her tutting and rolling her eyes.

After deciding to stay and order, the starter came out freezing cold and when we asked for garlic mayonnaise or some basic marinara sauce they stated they didn't have this and then came out with 2 cloves of garlic on a plate and stated this is all the garlic options they have ..... waiter was smirking and being extremely unprofessional!

After this the pizza took over 45 minutes to come out and several people that arrived after had eaten and paid by this point.

We were about to just walk off when they finally came with the pizza - the GF base was decent but the pizza was low on toppings and 0 cheese pretty much

The only time the server came to the table was when we were about to just walk off and he ran over with the bill to ask us to pay. We did pay as it just wasn't worth the hassle to complain!!

Seriously rude staff with absolutely 0 customer service skills. Wouldn't eat here ever again and would honest avoid and go to one of the many other GF pizza...