Zero - Healthy Bar & Specialty Coffee - Napoli — Restaurant in Naples

Se mi fai pagare 4 euro per un flat white, dovresti almeno calibrare bene l’espresso (era amaro anche con il latte…) e, soprattutto, lasciare il sedile del water abbassato per poter usare il bagno tranquillamente. Vogliono sembrare un posto elegante e di classe, ma fanno cose così che non potrebbero essere più squallide.

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Thank you for your response, but I would like to clarify a few important points.

First of all, I am a barista certified by the Specialty Coffee Association (SCA), so I am fully familiar with the concept of specialty coffee, the quality standards, and the correct process for preparing a good espresso. I also know the cost of raw materials and the current market context, so at no point was my criticism about the price of the coffee. I know exactly what a flat white is, how it should taste, and how it should be balanced.

The issue was not the price, but the execution. My criticism is that the espresso you served was unbalanced and had notes of bitterness that it should not have. And yes, I can perfectly differentiate bitterness from acidity because that is part of my professional training. This is not about me misunderstanding the product, but about you needing to be self-critical enough to acknowledge when something is off.

Your response reflects a combination of arrogance and condescension towards a customer who simply gave feedback based on facts and professional experience. You treated me as if I were ignorant, when ironically, I am qualified to evaluate what you offer. If, as you say, your café is important because it supports 14 families, then you should consider that accepting criticism with humility and working to improve the customer experience is far more productive than attacking or questioning those who leave negative reviews.

Finally, regarding the bathroom: I wasn’t complaining about the toilet lid being up. I was complaining about the fact that there was no seat to sit on, which I find unacceptable in an establishment that aims to project an image of quality and professionalism.

In summary, my intention was not to attack or question your business concept, but to share a real experience in the hopes that you could improve it. The way you chose to respond, filled with arrogance, says more about you than any criticism I could have given. I wish you the best and hope this response helps...

If you’re looking for a refreshing break from the pizza-and-pasta marathon that is southern Italy, Zero is a breath of fresh air—literally and figuratively.

🏙️ Atmosphere & Location

Nestled in the city center, this spot is perfectly located for a casual yet nourishing meal. The large outdoor canopy seating is a huge plus, especially on sunny days, while the indoor space is cozy and well-sized for a relaxed brunch or lunch.

🥗 Food & Drinks

The menu is packed with healthy, satisfying options. Portions are generous (especially by Italian standards), and everything we tried was fresh and flavorful. Highlights included:

• Açaí bowl – hands down one of the best we’ve had in Europe. Perfect texture, vibrant toppings. • Fresh juices and smoothies – packed with flavor and nutrients. • A variety of bowls and light meals that hit the spot without weighing you down.

After 10 days of carb-heavy indulgence, this place felt like a reset button.

🧑‍🍳 Service

Service was a bit slow, but it was a busy Sunday morning and the staff was clearly doing their best. Despite the rush, the food came out beautifully prepared and worth the wait.

Whether you’re health-conscious or just craving something lighter, Zero is a fantastic choice in Naples. Would...

We arrived at 11:00 and waited 25 minutes just for someone to take our order, followed by another 35 minutes to actually receive our food. If we had been informed ahead of time that it would take so long, we would have been more understanding. However, the place was only about half full, and they seemed extremely unorganized. They could really benefit from a better POS and ordering system to improve communication and efficiency.

As for the food, it was overall fine. We ordered avocado toasts, juices, and a cortado. The coffee beans they used were clearly dark roasted, which was quite noticeable in the taste, but their machine could use some cleaning as I found coffee grounds in my cup.

Unfortunately, due to the poor service and long wait times, I can’t give them more...