Al Passatore — Restaurant in Ravenna

We were in Ravenna for a working event and it was close to the venue. It was also 10min walk to the center where you could find restaurants and cafes. The staff were nice and they let us to leave our languages there after check out and come later for collection. There were coffee machine and electric kettle and some tea and coffee in the room and two free small bottle of water in the fridge. The air conditioning was working good. This accommodation is part of the extended building of the restaurant. We also went to the restaurant which has a nice atmosphere and friendly staff. The food was ok but not exceptional and the waiting time to receive our order was extremely high! Regarding the room, there was no cleaning service. We stayed there for 4 nights and they only change our towels and just removed the rubbishes of the bathroom on the third night without cleaning the room which is very disappointing. Among the clean towels, some were dirty. There were only two little shampoos for our entire 4night stay. There was only a liquid soap for washing hands. The door handle of the toilet was broken and kept falling off. We also found a baby lizard in our room the first night which was really disgusting. Also there are 6 rooms in total in 2 floors. There is no lift so you should carry your luggages yourself and use stairs. So overall I would say that you could find better place for staying nearby and won’t...

I should say right here, based on what others wrote, I was probably experienced something different and should take it really personally.

Now let’s break it down 1- Place: the place itself is quite nice if you can get passed the small entrance. But, very spacious inside and they have a big tv showing sports which is a plus for me. So 4/5

2- Waiter: the guy didn’t even smile at me once, and for a place that charges € 2,00 for service, you might expect more. Btw, I didn’t have the “leather-covered” menu which probably has the “pizza menu”. So, I was dealing with an incomplete menu probably, But, the waiter served me bread, quite unwillingly. I mean I went there at 13, it’s not the end of a 10 hour shift. So 1/5

3- Food: I ordered “Tagliata di pollo with Porcini”. The presentation of the food was ok I guess, less Italian I had expected. It was quite cold. The chicken was 90% tasteless! And the porcini was just ok. And the portion size wasn’t even close to the price. So,I guess it means I wasn’t happy with it. So 0/5

All in all, maybe I should take it personally as I said, because the rating is high enough for everyone else to visit them. Why do I share this? Maybe it helps the restaurant...

Stayed for one night,the rooms were alright, and the owner/chef Francesco was really warm and friendly. But what I'd like to give a review about is the food, at the restaurant. Everything we ordered was amazing, from pasta, risotto to pizza, along with some meat dishes, this was 100% the best meal we had during our trip to Italy. Compared to the restaurants in Venice that we tried out, this place is way more authentic, with a nice relaxing atmosphere. It's been a couple days since that amazing meal but my taste buds are still hungry for more, truly an unforgettable meal. It's not wonder the place was packed during our visit, all thanks to Francesco's passion and dedication to what he does. If you're looking for a nice peaceful place to enjoy a nice authentic Italian meal, this is definitely the...