1 star is to much to give this place, but less is not possible. The service is below any expectations, first the waiter was not friendly. After hearing our order, only primi piatti, because it can be huge portions in Italie, he got angry that we did not order a main course. We waited 45 min for our pastas, as all the tables around us, we all came after us, got served their food 10 min after ordering. When the food finally came (45min), and I asked for some Parmesan cheese, it took another 15 min and 4 waiters later to get some cheese. By that time my Penne Bolognaise was cold of course, I ate it anyway, because I was so hungry. Lets not speak about the poor quality since tastes can be different for all. Since it was only a very small portion, I decided to still order another main course in the form of a black angus burger. Here I will say something about taste, as the meat was dry and grainy, and the bun tasted like cheap plastic buns you buy in cheap supermarket. (dry and moldy taste) The bread basket for the table was a total disaster, clearly it was not fresh, the bread sticks where from a big bagthat again one buys at a supermarket in bulk load. The best part is that in times of Corona, the bread naskets are being reused from table to table. When we went to pay (they dont come to the table in Italy, you go to the register), we tried to report this friendly to the lady at the register. And in stead of giving a small apology and showing some understanding, this girl started blaming us. All in all, a very bad experience, actually the worst in a very long time. Looks like a restaurant still stuck in business model of the the 1980, we dont care about the guests, the stupid tourists will...
Read moreUnbelievably disgraceful food and service!..beautiful setting so if you really don't care about what you eat and how much you pay for it and how you are treated when you complain politely ..then definitely eat here! We ordered a burger because the photo outside looked amazing and a simple tomato and basil pasta. ...The burger that came was the furthest away from that tempting image that it could have been ..it was a frozen pattie with a kids melted cheese slice in a stale bun! The spaghetti had a can of chopped tomatoes poured over it ..not even a basil leaf in sight! We tasted it then rejected it ..we explained why and the waitress said 'nothing wrong with it' and walked away! We drank our wine and beer and asked for the bill just for the drinks ..the waitress asked us to go to the till..we did and the manager refused to remove the food from the bill ..saying not her problem ..we ordered it . Didn't matter that we didn't like it! We refused to pay ..gave her the cash for the drinks which she threw on the floor! ..we left what can you...
Read moreIf you are under the age of 30 avoid this place at all costs. The staff will treat you differently to the older guests. Myself and my girlfriend went here for some drinks everyone else received olives and crisps with their drinks we received nothing. A female member of staff continuously hovered around our table watching us this made us feel uncomfortable and unwelcome. When we were leaving and went to pay the bill a rude Waiter with curly hair and glasses said “not here there” whilst keeping his back turned to us and pointed in the direction of the paying terminal behind his back. We have spent a week staying in lake guarda and this was our last “meal” before returning to the uk. The experience of this “meal” put a sour taste on our last day of holiday. We are returning with a group of workmates in June and will avoid this place like the plague. Don’t make the mistake we did and only attend this venue if you look middle aged or your treatment will be substandard compared to other...
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