Iommella - pane, bottega e cucina — Restaurant in Sorrento

WARNING if you’re taking your BUS read this:

Another classic on the extremely rude service providers list of Italian cafés. Bought a tea and I asked it “takeaway” because the bus stop is in front of their commerce. Took a seat in their establishment since I bought a product. Second act, the cashier comes at me, raging and yelling that if it’s to go, it’s a different tariff and therefore I must go. So this is the hospitality one can expect at a place like this. Get kicked out even though you bought one of our products. Anyways I’m on vacation having a blast; but it’s worth to share this experience with the internet.

Plot twist: I see there are people outside taking their “to-go’s”. So either the woman probably had not a service oriented attitude enough to tell me that I can drink my tea on the outside tables OR (I hope not) she was racist because the ppl outside happen to be caucasian. So, at this point idk how service providers think anymore. I’m just disgusted by their lack of hospitality to customers on a...

We stumbled across this lovely Bistrot on our last evening in Sorrento. We were on a 4 night mid-term break with our two teenage daughters. We arrived late so the menu was limited, but the staff were welcoming and delightful. It was a nice change from the more touristy places in the centre. Everything was super fresh and therefore tasted delicious. Wonderful homemade bread and slices of pizza with different toppings as appetizers (the pumpkin and almonds, and spinach samples were a big hit). My wife and I had slow cooked chicken with really tasty potatoes 'al forno' and they brought a sampling of about 8 different warm veggies to go with it. The girls had fresh pasta which they said was great. But it was the staff who made it such a great experience and left us with such fond memories of...

Non basta una buona idea .... ... per conseguire un significativo livello di qualità, occorrono: √ capacità organizzativa √ professionalità √ conoscenza dei prodotti √ capacità di comunicare con la clientela. E poi (ma non da ultimo) √ SERIETÀ’, RISPETTO ed EMPATIA.

Caratteristiche queste ultime, che a maggior ragione dovrebbero essere presenti presso l'Azienda "Lievito Madre", che si qualifica come "Cooperativa Sociale Onlus" dedita (a loro dire), tra l'altro, all'inserimento lavorativo di persone con disabilità.

E’ solo grazie ad un paio di dipendenti di altissime capacità e competenze, che si riesce ancora a trovare voglia di andare in questo posto, nel quale la restante parte dell’INTERO staff, è di livello DEL TUTTO inadeguato al progetto vantato dalla "Cooperativa Sociale Onlus” Lievito Madre.

Peraltro c’è anche da riflettere sulle facoltà mentali (...), se come è accaduto, dinanzi ad un cliente che accidentalmente è inciampato sbattendo molto violentemente con la testa contro lo spigolo di un mobile, tutto il personale di cucina e la cameriera di sala, si siano messi a ridere a crepapelle ed inarrestabilmente per lungo tempo, rivelando così seri e preoccupanti deficit, a cominciare (per l’appunto) dall’empatia ….
Una scena del genere certo fa venire seri dubbi sull’affidabilità delle loro...