Bun Burgers Amendola — Restaurant in Turin

Extremely disastrous food and service ⚠️, with a suspicion of discrimination against foreigners. I will never return ❌, and I strongly advise everyone to avoid this restaurant unless they wish to experience impatient service or differential treatment.

When I arrived in Turin, I learned that there is a branch of Bun Burger, which is quite popular in Milan, in the city center of Turin. I decided to give it a try, as it was my first time at Bun Burger. The disaster began right from the moment I placed my order.

The cashier had a stone-cold face the entire time 😐. Fortunately, they spoke a little English. I ordered the vegetarian burger combo for €11.6, and the result? The portion was pathetically small, with the burger as thin as a €5 McDonald's burger. At least the fries were decent, but there were just a few of them. And for every sauce, an additional €0.75 was charged! Are they joking? Do they think they're Burger King? But the portions here are far smaller than those at Burger King.

But none of the above is even the main issue. The real disaster was yet to come 💥!

I finished eating, and honestly, I was already speechless and unhappy. I looked around and noticed many tables with plates left on them, with no one clearing them. Since it was my first time visiting this restaurant, and given the high prices and the environment, I thought it was a proper restaurant and not just a fast-food joint, so I assumed staff would clean up. I stood up to leave, but after taking just a few steps, a staff member abruptly stopped me, yelling at me while pointing at the plates 👈. I was stunned, as I don't speak much Italian, but I thought I understood what he was saying. I said, "Isn't this a restaurant?" He mumbled more Italian and then blurted out "self-service." I double-checked what he meant and looked around at the tables with dirty plates left uncleared. Still, the staff member wouldn't back down.

I was speechless. My time was limited, as I had to catch a long-distance train in a few minutes. It was my first time at this restaurant, and I was treated so poorly. I was also probably the only foreigner there, so I wasn't sure if the staff saw me as an easy target 🎯 and decided to give me special treatment, forcing me to "self-service." What a disastrous afternoon.

I didn’t want to argue any further. I grabbed the tray and rushed to the trash can, aggressively dumping the trash in without any courtesy. If I had refused to do so, the staff member seemed to believe he was some kind of police officer, ready to detain me (yes, I almost called the police). I threw the waste paper in with the loudest possible noise, repaying rudeness with rudeness. Karma is real.

This was my entire experience. I advise anyone thinking of visiting this restaurant to reconsider unless they want to pay €10 for what is worth €2, or experience discriminatory service. Or maybe, they could just put up a large, shining sign outside:...

this is a fast food place. in the lively fast pace center. 20min. waiting time. i’ve been here 4 times before, and at this point i think they either wake up or stay in the 2-3 stars level, waiting for mc donalds to take over again. what a sad thing. but the personal is and was always attentive, willing to put an extra effort, authentic and respectful. as for the processes and management: please improve (management): planning enough personal and communication training for the staff: if you need 20 min for a burger (afternoon, past rush hour), you are in trouble; THAT is truly “unbelievable”. its just too long for an average bun (single burger with average fries and a coke). if you lack of personal or have technical issues, we understand, but please: let the client know in advance, so we get to choose; to stay or move on. the “complex” food: smokey burger, the bacon almost inexistent and dry, not crispy, just dry and chewy. fries, weird taste of overused oil. positive: colazero in a cane, good temperature 🤷🏻‍♀️. in torino, you can get better food and burgers for 11€ and a bbq sauce for 75 cents. sorry...

Nice place with instagrammable design. There are a lot of vegetarian and incredible delicious options BUT which burger and service you’ll receive depend on the staff. Today the staff couldn’t explain us what’s the difference between sweet and classic golden french fries. When we got it and understood that’s not what we wished, they refused us to replace it. Moreover, the second time smoked bacon was absent in smoked bacon beyond burger (on the photo how it’s supposed to be). The portion of the burger is very small. The price is totally exaggerated. For such a price you should offer at least free ketchup and mayo and not charge for them. In addition, if you put such a high price, the service should correspond to this but it’s not. The soap in the toilet was absent. My impression of this...