NOTE: 12% service charge applied to all bills, in addition to already high prices.

We booked a table for 7:30pm but were about 10-15 mins late as it took us a little longer to walk than we expected - we were waiting outside for another 10-15 minutes to be seated, but were given a complimentary glass of prosecco. While we were waiting, a tourist approached us and asked if this was the queue for the restaurant, and the hostess/greeter of the restaurant was quite abrupt with him and said she can answer any questions he has as she gets paid for this - it could have been that she was trying to avoid customers being hassled but her manner with the gentleman was a little off putting and it was clear that he and his companion felt the same.

We were seated upstairs - the restaurant was clean and the atmosphere was good. It was also very busy. We had a good view over the ground floor of the restaurant. We ordered a ordered soft drinks and a bottle of water, along with calamari fritti to share (€26), lasagne (€21) and a proscuitto pizza (€17). Our soft drinks arrived fairly quickly but the water didn’t materialise, we eventually had to ask for it again (I noticed the table next to us also ordered a bottle of water when they sat down and they also had to request it a second time). The calamari portion was very large and we did not finish it - the calamari was cooked well (i.e. tender, not at all chewy) but my boyfriend did not enjoy it and said it was at the lower end of calamari he has had (he said “quantity over quality”). The lasagne was nice enough but not the best we have had, and my pizza was served a good 10 minutes or more after the lasagne, with no explanation or apology. I actually spotted a proscuitto pizza downstairs (in what looked like a dumbwaiter/lift for the food) around the time the lasagne was served, and noticed it was just sitting there for a while. I saw a waiter pick it up, take it somewhere downstairs out of view, presumably to try serve it to a table, then he came back into view and brought it upstairs and served it to me. I was surprised it was still fairly warm. It was the worst pizza I’ve had so far on this trip (we have visited Rome, Florence and Venice so far, and have eaten pizzas that were significantly cheaper, and significantly more enjoyable in each city). We ate one slice each and left the rest. We waited a long time for our plates to be cleared and were then served a complimentary small portion of sorbet which was almost entirely melted. We requested the bill and waited quite a while for it - when the waitress asked how our meal was I said it was okay, she asked what the problem was and I couldn’t really be bothered to go into everything so I just explained about the significant delay in the pizza being served. She said this is normal because lasagne and pizza have different cooking times and this should have been explained to us by the waiter who took our order - I didn’t bother to mention that I had seen the pizza sat waiting to be served for quite a long time. I just said this was fine, but she knocked €7 off our bill as a gesture of goodwill. This was appreciated, however the 12% service charge was €10.50, and I really do not think a service charge was warranted based on the standard of service we received.

Very disappointed in our experience here and would not recommend at all.