Wako Shinjuku i-Land Tower — Restaurant in Tokyo

I wanted to try the same chain located in subnade but that place is always gets you waiting in line so I came here. Very quiet place with little less than have of the seats taken when I entered. There were plenty of tables along side the wall and single seats in the middle. I got the ヒレロースカツset which was about 1500Yen. Food took about 15 minutes to come out. The outside wasn’t crispy as I expected but the meat itself was crazy tender and juicy. They also gave miso soup, rice, and cabbage and the rice was amazing. Very sweet (not artificially but naturally) and chewy. They offer free refills for all three of them so make sure to get them. Overall, went over my...

基本的に平日の特にランチタイムの利用は全くお勧めできないトンカツレストランです。 新宿のビジネス街の真っ只中のレストランということもあり、平日のランチタイムは必ず混雑し入店までの列が出来ることも日常茶飯事です。店員はいずれも忙しなく、注文忘れ等の雑な対応をされることがたまにあります。しかも会計はキャッシュのみで電子マネーやクレジットカードが利用できないことも、混雑を一層増長させている要因となっています。 土日祝日は一転してほとんど人も訪れないため、ランチタイムですら比較的空いており、待つことなく入店・注文が出来ます。スタッフの対応も丁寧で、お年寄りや小さな子供への対応もきめ細かくなります。 給仕される料理の質についても、全ての時間帯において均質な質を保とうとしているものの、平日のランチタイム等の混雑時などはまれによくない質の料理が給仕されるようです。

Basically, I do not recommend using this pork cutlet restaurant at all, especially during lunch time on weekdays. Because the restaurant is located in the middle of Shinjuku's business district, it's always crowded during weekday lunch hours, and lines to enter the restaurant are a common occurrence. The staff are all very busy, and sometimes they forget to take your order or give you some other clumsy response. The fact that cash only is accepted for payment, and electronic money and credit cards are not accepted, further increases the congestion. On weekends and holidays, however, the restaurant is almost completely empty, even at lunchtime, and you can enter the restaurant and order without having to wait. The staff is courteous and attentive to the elderly and small children. Although the restaurant tries to maintain a uniform quality of food served during all hours of the day, it's rare to receive food of poor quality during busy weekday...

The options are less compared to other branches of Tonkatsu Wako. The atmosphere is also not as nice as the other branches. Service was good and the food was on par with the other places, but feels lacking for some reason. Got the katsudon and as always you can have all you can eat salad and soup (but extra rice is not available if you get the katsudon).

Wouldn't recommend this branch when there are other...