UNI COFFEE ROASTERY Yokohamaakarengasoko | — Restaurant in Yokohama

Food was okay, and coffee tasted good. However we've experienced the most unpleasant customer service experience we’ve ever encountered in Japan. The ordering process was extremely slow — to the point where I wondered if it was being delayed on purpose or not skilled enough. One staff member, named Sena, was particularly rude and dismissive toward foreigners. We were shocked by her arrogant and condescending attitude. When I didn’t understand what she said, she stared at me in a hostile way — something I’ve never experienced as a customer anywhere in Japan. The store was extremely crowded and noisy, so I understand that most of the staffs were generally busy and probably stressed. However, that is not something customers should have to bear...

Not foreigner friendly Staff moved us to waiting area after payment, the customers in front on us were the same but not foreign. After receiving their receipt with a table number stand they went and found a table to sit down. But for us non Japanese, we lined up, paid, moved to where they sent us, picked up a coffee, were told we weren't allowed to sit, told to line up AGAIN next to where you make payments, then moved back to where we had originally picked up food in the first place. Not a communication error as the Japanese customers had freedom to choose a seat but foreigners were not allowed to sit down. My food was ready before I sat down so... thanks. Wouldn't come...

We chose this cafe specifically because the coffee seemed decent and the price range suggested a higher quality of coffees. Unfortunately, the latte was awful and the cold brew was also pretty bland and meh. Disappointing considering the price (both drinks were 550yen ish). Go to 7-Eleven instead - you can get basic coffees for less than half the price.

Added a star for the comfortable seating. Counter seats have power points for charging your phone/laptop, which was convenient. Service was fine, nothing notable.

Note: We come from Melbourne, Australia so we're spoiled for...