Steaks — Restaurant in Riga

Unprofessionalism and a Ruined Birthday: How Steaks Restaurant Disappointed Us.

Visiting this restaurant for my birthday turned into an experience I would rather forget. The level of service we encountered was far below expectations for an establishment of this kind. The issues began with the reservation and culminated in a series of frustrating events during our visit. Here’s the full story.

Reservation and the "Mistake" I reserved a table for six people in a specific area of the restaurant well in advance. The reservation was confirmed, and I was explicitly told the table I wanted was available. However, just one day before the event, I received a call informing me of a "mistake"—the table had apparently been booked for someone else.

Upon arriving at the restaurant, it became clear what had happened. The table I initially reserved had been set up for a group of 12. It seems the restaurant found it more profitable to move us to a less desirable location in order to accommodate a larger party.

As compensation for the inconvenience, I was promised complimentary wine and desserts, which I reluctantly accepted as a gesture of goodwill. Unfortunately, the situation only went downhill from there.

Service and Chaos The real trouble began during service. Our order was taken in a disorganized manner: one waiter took part of the order, another came later to handle the rest, and the first waiter returned to confirm the details. Despite the obvious number of guests at the table, the restaurant managed to make a glaring mistake by bringing one extra steak.

What followed was a public debacle, with different waitstaff taking turns to interrogate us about the order in front of the entire restaurant. This was embarrassing and entirely unprofessional. Considering that every guest at the table had ordered a steak, this level of confusion was unacceptable.

The Bill and a Sense of Deception At the end of the meal, we discovered even more issues with the bill:

An extra bottle of water we didn’t order. The wine, which was supposed to be complimentary, was included in the total. A suspiciously high weight of the meat dishes, exceeding 2 kg in total. The weight discrepancy was especially concerning, as it seemed like an easy way to inflate the bill. Let’s be honest—nobody brings a scale to a restaurant to verify the weight of their food. This left us feeling taken advantage of.

The Final Straw As we were leaving, a waiter approached us—not to apologize, but to declare that the restaurant was refusing us service in the future due to our "negative attitude." This was the final insult. I had initially thought he was coming to make amends, but instead, his words added insult to injury. Of course, we had already decided never to return. They just lost their regular customer.

Final Thoughts If you plan to visit this restaurant, be extremely cautious. Pay close attention to your bill, especially if ordering dishes priced by weight. And if you're celebrating a special occasion, consider going elsewhere—this establishment might leave you disappointed, just...

Our experience at this restaurant was quite mixed. We arrived exactly on time for our reservation, but our table was still occupied. They offered us to wait at their seafood restaurant across the street and have a complimentary drink at the bar. That sounded great since we weren’t in a rush. When we got there, the bar was full, we needed to wait a bit for a table, when we got one we started to ordering the drinks..A staff member came rushing in from the Steaks to inform us that our table was ready. We were told we could order the same drinks at the Steaks, so we headed back. We finally sat down at 17:25. Then things started to go downhill. When my cocktale was served, the waiter’s finger was almost touching my drink, and their nail was hovering over it. It was quite off-putting, but I let it slide. Then at one point, they took away unfinished glass of wine, we needed to point that out to a waiter, they argued back that this didn't happen, but with an eye roll face efect brought a new glass of wine. Then, at 18:50, a waiter came over to tell us that we had 10 minutes left. Five minutes later, they returned to say that our time was up, and the next guests were waiting. We were frustrated by how we were being rushed. The waiter insisted that everyone is always informed that reservations are limited to two hours. I pointed out that we had arrived precisely on time, yet they sent us across the street to wait, offered us "complimentary" drinks that ended up on our bill, and now were rushing us out before we even finished. The response? "reservations are limited to two hours.." But let me remind you- we were on time! Those 25min would be perfect extra time to finish our evening.. Overall, the food was decent, but the service was inconsistent, and the way they handled time management left a bad impression. Wouldn’t recommend unless you're okay with...

«A Sizzling Steak Experience"Nestled in the heart of the city, this steakhouse offers a delightful culinary journey for meat enthusiasts. From the moment you step in, the ambiance sets the stage with its chic yet cozy decor—think dim lighting and rustic wooden accents.Let's talk about the star of the show: the steaks. Cooked to perfection, each cut is a testament to quality and expertise. Whether you prefer yours rare, medium, or well-done, the chefs here nail it every time. The meat is juicy, tender, and bursting with flavor—a carnivore's dream come true.The menu boasts a variety of cuts, from ribeye to filet mignon, each accompanied by delectable sides like garlic mashed potatoes or grilled asparagus. Pair your meal with a robust red wine recommended by their knowledgeable staff for the ultimate experience.The service is impeccable, with attentive waitstaff who are eager to cater to your needs without being overbearing. The pacing of the courses is well-timed, allowing you to savor each bite leisurely.While the focus is undoubtedly on the steaks, the restaurant also offers options for non-meat eaters, including fresh seafood and vegetarian dishes, ensuring there's something for everyone.As for dessert, don't miss out on their signature cheesecake or crème brûlée—perfect endings to an already exceptional meal.Overall, this steakhouse delivers on all fronts: quality, ambiance, service, and variety. Whether it's a special occasion or just a craving for a mouthwatering steak, this restaurant is sure to satisfy. Just be sure to make a reservation—it's a popular spot and fills up quickly! Amazing staff and...