ZUS Coffee - Paradigm Mall Johor Bahru JB — Restaurant in Johor

I have ordered my drinks using my app and I sat in front of the counter but nobody called me and tell me my drink was ready.

When I realised it has been a long wait, I approached the counter and saw the coffee with my name on the cup. And apparently it was done quite a while already and the ice has melted but nobody called my name. I asked them to re-do it but they refused to. Instead they blamed it on me and said they called me several times which I know is not true as I was sitting in front of the counter. Plus, the app is showing my drink is “preparing” but they said they don’t know why and did not want to admit their mistake. I even showed proof of my app to your staff’s face and the only answer given was she don’t know. What is this Zus? Are you too overwhelmed with new customers that you can’t train your staff to at least admit their mistake & provide decent service? People are turning to Zus in support of local product but this is what we get? This is utterly disappointing and unacceptable. I can’t even...

I'm a huge fan of ZUS Coffee, but my enthusiasm has been dampened by the consistently poor service at most outlets I've visited. The staff often seem unenthusiastic and lacking in service skills, which is a shame given the great coffee.

The worst outlet is the Paradigm Mall outlet. I understand it's often busy with both walk-in and online orders, but that's NO EXCUSE for ignoring customers. After multiple visits, I've noticed two major issues:

Staff shortage: The outlet seems understaffed, leading to long waits. Lack of service skills: Staff often don't acknowledge customers or apologize for delays.

My latest experience was the final straw. I waited at the counter for almost 10 minutes, and when I asked about the wait time, the staff simply told me to wait a few more minutes without showing any courtesy & empathy. I ended up leaving without ordering. Hopefully, Zeus Coffee will prioritize staff training and customer service to turn...

This particular staff is extremely disrespect other staff was alright. When it was my turn this particular staff went away to do something else and play his phone at the corner. When I tried to ask him to serve me he looked at me and ignore. In total I have been waiting for more than 15mins standing in the line when there’s NO ONE IN THE LINE. Even when he gave me my drink he throw the straw on to the tray and give me the very disrespectful face.

I never leave a review but this kind of service from zus coffee is unacceptable. I wont drink Zus coffee anymore and will not recommend anyone to drink it unless you wanted to be treat as a slave.

Edit: if you try to search one review below done by others they also mentioned this “Indian guy” is very disrespectful. Although I don’t think he is Indian because most of my Indian friend are so good but his disrespectful manner is solid fact. Here is a...