KFC Tun Razak Exchange TRX — Restaurant in Kuala Lumpur

I am writing to express my extreme disappointment with the service I recently experienced at this TRX KFC

After noticing a 1-star rating on Google reviews, I decided to give the establishment a chance, assuming that the negative reviews might be isolated incidents. Unfortunately, my visit only confirmed the validity of those reviews.

The service was far from acceptable; I was informed that a part of my order could not be changed due to a lack of chicken, which I find absurd and unacceptable. This experience has left me with a negative impression of your establishment, and I feel compelled to share my dissatisfaction.

I strongly urge you to address the issues at this particular location to maintain the reputation and quality associated with the KFC brand. If improvements are not made, it is inevitable that more customers will have similar negative experiences.

I believe in the value of providing constructive feedback, and I sincerely hope that this complaint is taken seriously. As a loyal customer in the past, this incident has greatly disappointed me, and I trust that KFC will take appropriate actions to rectify the situation.

Thank you for your attention to...

I have never given a bad review before. But this is honestly the worst. So I work at Menara IQ and decided to order self pickup at 2.50 PM, in the app it shows ready to collect at 3.01 PM. So I arrived at the KFC and asked the manager is my order ready. Then he said to his staff that they can start making the order. At the time I was still okay with it maybe they had a lot of customer. So at 3.20PM I asked the manager is it done yet cause I made the order at 250PM, and he went back and mocked me to his staff. All I saw was the manager flirting and touching that one staff wearing a hijab. Absolutely not necessary. Didn't even apologise to me. Is this how you manage the store as a manager? I wasn't even rude to you and asked nicely. Treat people well as a manager. Anyways I won't be coming to this KFC anymore. Even pack my food half heartedly and it spilled in my box. Also gave me the smallest chicken out of spite. BTW if you're reading this Nobert, please be a decent human being. And KFC please check on your...

Despite the brickbat of poor reviews for this particular pressure fried chicken outlet, I found the experience of dining here quite refreshing compared to the other typical KFC outlets. Ordering is entirely automated via a bank of touchscreen kiosks with cashless transactions. Very excellent. But they should have included an option for (the older) folks who may not be comfortable or familiar with such transactions for on-counter cash payment.

The spicy fried chicken here was actually very good. Among the most balanced I have eaten among so many branches of this restaurant. The meat was tender and slightly moist with great flavour, meaning they had sufficient time brining the raw chicken bits before the final coat of herbs and spices seasoning. I really enjoyed it. Too bad the Life! chilli sauce dispenser ran out and the counter supplied those hard-to-tear packs of chilli sauce. No fun. But all in all, a satisfying late Saturday luncheon here....