Totally disappointed with this KFC outlet.

We have ordered two combo meals and the total price should be RM36.30. However, the cashier add on RM0.50 and asked me to pay RM36.80. I politely asked the cashier why is there extra of RM0.50 charges. She answered me that "mmg mcm tu" (indeed like that). I asked again what is the charges for? She still answering the same thing, and told me that after certain date the charges will be removed. I changed my way to ask, what am I paying for the extra RM0.50? She showed me black face and walked inside (I guess she's looking for assistance). Then, a lady came out, I supposed she's the outlet manager. The outlet manager is telling me the same thing! I pointed on the price list and RM18.75 add with RM17.55, I got RM36.30. Both of them still insist total charges is RM36.80. I used my phone calculator and calculated in front of their eyes, then they were like "well I'll give you RM0.50 discount since you couldn't pay that extra RM0.50".

It's not that I being stingy for not paying that RM0.50. As a customer, I need to know what am I paying for, at least. If you can explain what is the charges to me, I'll pay if I think it's reasonable. Charging me without any valid reason is not acceptable at all.

Moreover, the fried chicken were too dry and over cooked. I think no one will know this is from KFC because the quality is even worse than the one selling in night markets. The rough texture is like fried the chicken from yesterday leftover once more. Not crunchy not juicy not fresh at all. Worst KFC I've ever had.

The carbonated drinks has some unpleasant smell as well. The staff never smile to you. Can the management do something on this?