Starbucks Avenue K — Restaurant in Kuala Lumpur

I visited Starbucks Avenue K on a weekday morning and I was pleasantly surprised by the spacious and cozy atmosphere of the place. The staff were friendly and attentive, and the service was fast and efficient. I ordered a venti caramel macchiato and a sausage and cheese bun, and both were delicious and satisfying. The coffee was rich and smooth, with a nice balance of sweetness and bitterness. The bun was warm and fluffy, with a generous amount of cheese and sausage inside. I enjoyed my breakfast while browsing the internet using their fast and free wifi, which required a special pin that I got from the counter. The wifi connection was stable and reliable, and I had no problem accessing any website or app. I also liked the wooden furniture and the easy ambience of the place, which made me feel relaxed and comfortable. The place was not too crowded or noisy, and I had a nice view of the street outside. I spent about an hour there, and I felt refreshed and energized afterwards. I would definitely recommend Starbucks Avenue K to anyone looking for a great place to have coffee and chill. It is one of the best Starbucks outlets I have ever been to, and I will surely...

The staff's behavior at your establishment was deeply disappointing. During my visit around 7:30 PM, the place was not busy, with only a few customers present. However, my order was incomplete when it was called. Instead of addressing the issue promptly, the staff began preparing the missing items only after I pointed it out. There were no apologies offered, and the staff showed no urgency or consideration. They even blamed each other for the oversight.

While five staff members chatted at the counter, one was absorbed in their phone, leaving me to return to my seat with an incomplete order. To my frustration, the remaining items were eventually placed on the pickup counter without any notification. The staff's inattentiveness was glaring.

Your customers come to relax and enjoy the ambiance, which is compromised by such lackluster service. Considering the premium price of your coffee, this level of service is unacceptable. If these issues persist, customers will seek alternatives that respect their time and money. The overall experience, not just the coffee, is what patrons pay for, and if this neglect continues, they will undoubtedly...

I visited your Avenue K, KL, Malaysia (10.30 pm 19/7/25) branch and had a very disappointing experience with a female staff member. I ordered a cappuccino with no sugar, and she replied rudely, saying it normally doesn’t come with syrup, with a very unpleasant attitude.

Later, while paying with a voucher, she kept asking unnecessary questions about my bank and acted annoyed the whole time. When I came back to pay, my sister said she gave us a dirty look.

In the end, we got two wrong drinks. When we tried to clarify, she talked back with a harsh tone, bad attitude, and no explanation. We even argued in front of other customers. My friend asked for her name to give feedback, and she refused to say it then claimed she was the manager.

Honestly, her behavior is unprofessional and not suitable for customer service. Because of this experience, I won’t return to this...