Starbucks Menara Binjai — Restaurant in Kuala Lumpur

Very slow service. They forgot my order and then I need to wait for the line again and then after paid, they are still forgot my bakery so I need to wait for that once again. Then, they haven’t informed when order that the honey comb topping already finished. I’ve already paid and they asked me to change. Last one, they don’t have the package for 2 glasses takeaway plus bakery. So I need to pay another 1 RM for their poor service…. too bad. This is my 3rd time and the first time was okay but 2nd time was also bad experience with slow response and staff just put everything on top of donut package and spoon and fork fell down to the floor. They have no idea how the customer will carry those things without falling down.

Also, when we would like to customize the order, they were so confused.. not like the other branches in other countries.

I don’t think I will comeback to...

I had a disappointing experience at this Starbucks due to the cashier’s lack of attention.

On Fridays, Starbucks offers a member-exclusive promo where the second drink is only RM1 when paid via the app. However, the cashier didn’t seem to understand the promotion. I ordered four drinks, which means I should have received the discount twice.

When I questioned the cashier about it, her response left me speechless—she simply asked if I wanted a refund. If I didn’t want a refund, why would I even ask in the first place?

She then proceeded with the system refund process, which ended up taking around 30 minutes of my time. I hope you can provide proper training for your staff to ensure that such careless mistakes do not happen again.

BTW please take all the order seriously, I do stated my order as no sugar but they...

This review isn’t about the food or drinks, but about the lack of transparency in customer service. I walked into the outlet at 6:45 PM, unaware they were closing soon. Only after I made my purchase and went to collect my drink did the staff inform me that they would be closing at 7:00 PM.

As a loyal Starbucks supporter, this experience was disappointing. It felt as though the priority was simply making a sale rather than genuinely serving customers with care and passion. A simple heads-up before ordering would have shown honesty and respect for the customer’s time and expectations. This is the first time I’ve encountered this at Starbucks, and it left me...