Inside Scoop IOI Mall Damansara — Restaurant in Petaling Jaya

Dear Inside Scoop Team,

I am writing to express my concern regarding an unpleasant experience my mother had at your IOI Damansara outlet during the “Call My Mom” campaign.

According to the promotion details shared on your Instagram page, customers were to randomly select a card, make a phone call to their mothers, and then receive a reward — which, as understood, included a free ice cream. However, upon participating in the campaign, my mother was informed by a staff member (an Indian lady) that she needed to make a purchase first before receiving the voucher after the call.

Following the instructions, my mother made a purchase and completed the phone call. She was then given the voucher. However, when she attempted to redeem the free ice cream, she was told she would need to make another purchase in order to receive it. This was communicated with a smile, but understandably left my mother confused and upset, as this was not in line with how the campaign was advertised.

This experience has led us to question whether there was a misunderstanding, a miscommunication, or a lack of proper staff training regarding the campaign mechanics. My mother felt misled and disappointed, as it came across as a form of bait-and-switch.

We would appreciate clarification on the actual terms of the campaign, and whether the actions taken by the staff at the outlet were in accordance with Inside Scoop’s intended promotion.

Thank you for your attention to this matter. We hope that steps will be taken to ensure a better and more transparent experience for all customers...

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went quite a few times to get my waffles here, made freshly with kindness, super thick and fluffy just like how i love my waffles to be done.

the ambience of the shop is very nice, got a cove for me to sit down and just enjoy my waffle and icecream in peace.

the staff are a pleasure to work with, very nice and smiley to everyone even when dealing with annoying karens and pissy grab riders. they are good with their job, always there to assists and i appreciate them suggesting new flavours especially when i always had problem in choosing because of my picky taste.

love it, love the crew, keep...