Sushi King Tropicana Garden — Restaurant in Petaling Jaya

very dissapointed services in bonanza 22/7/25. we aware of 45mins dine in period. when we came, its not crowded at all, pnly few couples and families. we went 8.23pm and ordered only 2 different kind of salmons (total 7 plates) and guess what? never arrived. called for the waiter and did not informed/explain anything just ok ok when we told our order was super late. not professional and bother to speed up our order. when we observed around, other customers that came later got served the same menu we ordered.

we decided to when call for bill, dont bother to double check the plates and asked us instead how many??? WHEN ASKED THE CASHIER IS OUR ORDER IS NOT IN THE SYSTEM, SHE SAID OH ORDERED THE SALMON NISHOKU YEAH HAS LONG QUES??!! WHY DIDNT EXPLAINED ANYTHING EARLIER?!! WE ONLY ORDER 2 KIND OF MENU ONLY WTH?!!! YOU DONT EVEN HAVE CUSTOMERS THAT ARE FULLY SEATED IN THE SHOP AND YOU KINDA BLAMED US TO ORDER THAT?!!!

WHAT A VERY UNPLEASANT SERVICES AND DONT EVEN DESERVED THE SERVICE TAX.

THIS BRANCH IS GOOD TO CLOSE SOON ENOUGH. SUPER NOT RECOMMENDED TO COME HERE ANYMORE. BANNED FOR GOOD. IF I CAN GIVE NO STAR I WOULD. THE MANAGER OF THE STORE CAN GIVE UP THE POSITION, COULD NOT HANDLE THE...

came for sushi bonanza; started queue at 7.44 pm gets in at 8.45 pm first plate arrived at 9.40 pm the funny thing is, group after us finished eating first and their plates were way more than what we ordered. and we only got 3 plates out of the 10 we ordered. so we decided to just quit it at 10.15 pm. we were waiting and waiting and i had to call one of the waitress to ask how much longer will it take? then only she informed that most of the sushi are sold out, thus the choices were what’s left on the conveyor belt. Pics attached is our plates and the plates of the mentioned group that was behind us in the queue.

I understand that during Sushi Bonanza, crowds and longer waiting time is expected, I am totally fine with the waiting time for the queue, but as of the waiting time for the food? and not even notifying us up until I called for them? Even more so when the people after us that managed to get their orders first. Well, probably because WHAT we ordered were the ones running out. But please, do notify your customers as soon as it’s...

Bad experience for Bonanza. How can at 7.50pm u can say some item is not available. Common sense, when u do a promotion specially Bonanza, u should have prepare ur stocks extra and sufficient. It is 3 days promo and right on the first day this happened? This is the 1st time I went to Tropicana Garden outlet which I have been so many times of Bonanza in 1Utama outlet and never had this issue ever! I have been working in F&B before, short of staff is not an excuse! Some of ur food quality is not up to ur standard. I had Gyoza with withered salad leaves.

I have to check with the waiter to check on my order in the kitchen if there my orders on preparing. Ordered Ebi Fry and was not informed that it is not available and surprisingly in the system it was "PREPARED". Even Edamame was out of stock? Miso Soup was served bad, the Miso Paste was clumpy in the soup.

Over 50 delicious varieties??? Which I can genuinely said it was less than 30 selection in your apps for ordering. Including items is not available. Obviously this is NOT "YOUR HAPPY...