For about 9 years of eating Pak John regularly, it is sad to say that this is worst Pak John branch I had ever experienced by far.

The best and still are is no doubt Pak John at E-Curve, and sad to hear that they closed down.

In summary why this branch is the worst:

1. The frying plate heat is not evenly distributed. When I put a thin sliced duck slightly near the edge of the plate, it took a very long time to cook.
2. The marinated chicken are cut too thick with too much skin/fat included.
3. The precooked meals like fried rice and cooked sausages are not refilled on a timely manner and some dishes are not even prepared on a timely manner, thus customer had to wait longer.
4. Dishes options are very limited; Such as only one/two marinated chicken and beef, very less seafood options (I only see some prawns), only two ice cream flavours vanilla and strawberry (most restaurants at least offered 3 flavours, come on guys where is chocolate), 2-3 vegetables options not including cucumber, one noodle type (I didn’t see more than one), in the premium section only packed sliced unmarinated chicken and duck (I only managed to get two packs of very thin sliced lamb after staying there for few hours), and many more as those are just few examples.
5. Though the employees are friendly but their service is not very efficient. Example when I asked for lamb, they didn’t even prepare them yet (but lamb are pre packed in a box) and had to wait for a long time before even managed to get a few. Another example is that it took them quite some time to refill the empty food containers.

With the price of around RM75 per adult, I expected this branch to have the same or higher level of food options and service, however I am very disappointed.

To add more disappointment, although it is clearly written on the menu/advertisement/pamphlet that it is an “all day”, I am very surprise to know that we are only limited to two hours for our very expensive eating session. Even the employee was not able to answer our questions about this false “all day” statement given from the restaurant. It is like we were given high hope with that hard to swallow price, then end up stepped on with so much disappointment of poor food options, not so good service and 2 hour time limit.

This is even giving me the impression that the current Pak John management/establishment is only prioritising of making most money, lowest cost and zero care given to the customers.

Almost a decade being a regular customer of Pak John enjoying the food and atmosphere with friends and families, the moment Pak John E-Curve closed, it marks the end of one of our favourite restaurant.

One thing about Pak John which stands above the rest (especially with the likes of Seoul Garden) is that it is cheaper and priced appropriately, more food options and we can enjoy eating happily without having to constantly look at our watches to see our time limit. Come on this is a steamboat type restaurant, you cannot expect customers to enjoy their food peacefully with 2 hour time limit.

Anyways I hope that all Pak John restaurants especially this branch could improve all those above-mentioned items.

As a regular customer, I do not mind much to pay around RM75 per adult with the condition that we the customers would get our satisfaction and our money worth.

Please don’t become one those establishments that care too much about money and business that you care less about the clients.

Thank you and happy 2023…