Neptune — Restaurant in El Tezal

This was our first visit to Neptune’s. The waiter said the special was ribeye and 3 lobster tails to share by 2 people. We went with the special and I ordered a non premium regular ceviche and tiradito and I pointed at the menu specifically to order the regular appetizer and not the premium which is on the right side of the menu. They automatically gave us Fiji water without asking if we wanted regular water. We looked to the tables next to us and the all inclusive guest were given regular water bottles. While we were just offered Fiji water. Why were we not given the option? Again another tactic to up prices go total to gain 15% tip? My daughter had chicken Alfredo and the check came out to be over $450. We were confused and shocked on how it added up but soon realize the waiter charged two separate premium dishes (steak) and (Lobster) as the special and not just one price and premium ceviche instead of regular without my consent. I spoke to their Manager Philipe and he basically said it never happened before. But couldn’t explain why the premium ceviche was charged to the bill without my consent. I told him maybe it’s because we were cash paying customers and not all inclusive and the server took the chance to up the price as much as he could to get automatic 15% gratuity. He pretty much robbed us. Worst part is I was here for 4 out of the 7 days in Cabo and I immediately got sick from the food from food poisoning and loose bowels. It was worst restaurant experience and I hope no one visit this place if they are cash paying customer and beware if you do. Premium dining experience is one thing but being sketchy is another. And as a manager of the restaurant you have to take full responsibility and training your water on how to take orders correct without being sketchy or up charging without customers consent. This experience ruined the rest of my vacation and the will make sure the reviews get to...

Wrapping up a 5 day stay here at Villa de Arco. I've eaten in many of the restaurants and this one that was a little further off the beaten path (but still very much on the property and affiliated to its meal plan) served up the best meal I've experienced yet!

The food was exquisite. Even the kids' options (tenders, mac and cheese, and Pasta- all off menu) were upscale taste without sacrificing on the comfort food flavor!

Brigido was our waiter for the evening and was exceptionally attentive without being annoyingly so. He was able to speak clearly and convey the importance of how the food was prepared and how multiple cultures take to eating salmon skin differently. Given that many wait staff folks here on resort sometimes struggle with English as a service language, I was surprised to see his fluency and comfort in expressing...

I am deeply disappointed with our dining experience at the restaurant last night. Despite our reservation for 8 pm, our meal was delayed, and the bread basket only arrived at 8:52 pm. To make matters worse, the glasses provided were dirty and emitted a foul odor. My son, father, and I ordered the seafood linguine, while my husband and brother opted for the red snapper. Meanwhile, my daughter ordered sushi, which was served in only four pieces. Regrettably, the seafood linguine was the worst I have ever tasted, and the presentation of the fried snapper was underwhelming, as it was served solo on the plate without any accompaniments. I feel compelled to share this feedback to ensure such substandard service is not repeated in the future. We’d never go back here again and never suggest the place anyone. It ruined our...