Zama Beach Club — Restaurant in Isla Mujeres

Awful service. We parked our golf cart and before we even got ready to walk in Hector the wait staff was waiting at the front and flat out told us that it was a private beach club and we were not welcome when the sign right outside was said open to the public. Hector directed and told us the public beach was down the road and when we asked what the place was called he said he didn't know cause he was new. We then proceeded to even ask him in Spanish and he said the same thing and stood at the entrance with his hands on his hips blocking our entering. We road around for 30 min asking locals where the public spot was and they had told us the club zama was a public beach. We called club zama and they then told us it was indeed public you just had to spend a minimum amount to enjoy their club which we knew was standard and was fine with. We went back to the club and there came Hector again to the entrance asking what we were doing trying to block us from entering again. We however walked right past him and then angrily told him in spanish why he would flat out lie to us and waste our time and tell us it was a private beach, he was not apologetic and had a smirk on his face the entire time. You think when you are in the service industry for your job you would be accommodating and welcome your guests. We got there and decided to stay for a hour or so even tho we were fuming with what happened. The service was awful the beach was black with tons of seaweed. We demanded we speak with the manager and alex came and we told him what Hector had done but alex didnt even apologize and said he would wait on us. If i could give them a negative stars i would. We will never be coming back to zama beach club ever and highly recommend no...

🌟GO❤️🏖️🐕🍤🐙🍹🏝️🏊🧜 THE BEST SERVICE, BEST POOLS, BEST CALAMARI, BEST BEST BEST PASSION FRUIT MARGARITA 💕‼️ These are the NICEST, most ATTENTIVE staff🙋 people on the island (or anywhere)!!! I was treated like a queen and so was everyone else, I noticed! They couldn't do enough and all came out to thank me for coming when I left! They made my birthday so special! I can't believe I have missed this beautiful place during the 2 years I have lived here full time. I guess because North Beach was open I never went to what I thought were tourist traps. This is like being in a five-star hotel or better without having to pay for the room! First of all the swimming pools were beautiful, clean, clear, clorinated and refreshing because, up to 5 ft.deep, with some greenery, the water temperature is cooler. +Small jetted spa pools. The bayside sandy beach is clean, clear, moving, hip-deep water (not still, and hot bacteria pools like the others.) Dog friendly, +Pier and swing. Crispy, tender, black calamari perfectly cooked. Check their menu and you will see it's not the same old same old so it's a PLEASURE, not a duty, to enjoy the no cover, $500 minimum. AMAZING PASSIONFRUIT MARGARITA 💕 OMG‼️...must have been an entire fruit in my perfectly balanced, true cocktail‼️worth the $210! (ask for a floater if you like unbalanced drinks where you can taste the alcohol) It would be a delicious, delightful pleasure to dine here even if it were not a resort! (and that's hard to say on this overly priced, mediocre food, poorly staffed island.) NOT a waste of my hard earned money like most of this island! GO GO GO ❤️🍹😍 IF YOU VALUE QUALITY OVER...

Forgive me, but I must have missed something. One of the ads says "in this luxurious Beach club features infinity pools."

This beach club is almost everything one would want to avoid in a beach club.

Filthy dressing rooms with smelly standing water underneath open slats of wood. No locker service, but torn apart locker ruins containing people's personal belongings. Two small, old swimming pools filled with drunks carrying glass bottles and wine glasses. Twice I watched a drunk drop a beer bottle and have it bounce on the cement. What happens when someone smashes a glass? Do they close the whole facility and drain the pool? Tiny, postage stamp Beach area.

Normally one would appreciate a location away from the city center, but this location is so far from the city center the only way to get here is 2 rent a vehicle or pay for a taxi.

Based on the description in all of the ads, I expected something similar to services typical of at least a two-star hotel. maybe I came in with way too high expectations. I traveled to Isla mujeres from my beautiful hotel with its four glimmering pools, one of which was an actual infinity pool.

Do not travel more than 15 minutes from your place of residence to get here or you will be disappointed.

The food. The food was tasty and the food service met expectations. That's the reason for two stars rather than one. I had the Yucatan ceviche and the fried calamari with a side order of french fries. The ceviche was plentiful and tasted good. The fried calamari portion was tiny and was a bit squishy. The french fries tasted bland and...