I have the impression that these people are fine serving their friends, if you're a stranger, or if you don't look like you fit the crowd they like, they can't be bothered. They put a lady behind the bar who claims not to be a drinker, so if you ask her what wines she has, she uses that as an excuse not to even try to give an answer. I asked if she had anything from South America, and she couldn't be bothered to look at the label, so I asked if I could and did it myself. She eventually offered to give me a taste, and I said that wasn't necessary. I was beyond consolation. I think she changed her mind about me and figured I wasn't the loser she first thought I was, so she served me a glass and offered to replace it if I didn't like it. I politely declined. I wish I was the millionaire she'd want to treat well, but I'm not that yet, but if I were, I'd buy the place and fire her on the spot. I don't know what has caused her to be bitter, but I came here to spend hard-earned money, and here in the Netherlands, people don't judge people by the way they look because the rich especially in Amsterdam like to walk around disguised as normal folk. But if you're NOT WHITE, you probably won't stand a chance either way. I've worn every hat there is to wear in my life, and I've always done my best in everything I do, If I had to stand behind the bar not knowing anything about drinks I'd do my best to learn, and I'd be very apologetic to any customer if my knowledge falls short, the last thing I'd be is bitchy. Who do these Eastern Europeans think they are? Is common courtesy not common after all? I'd stay away from this place, I'm taking my...
Read moreTerrible experience, here's why. First of all whatever you do, don't get the chicken saté with fries.
Now the dish itself has to be mentioned in my opinion. They give you a deep dish plate with at the bottom the fries, a substantial layer of.. lettuce? Yes lettuce, between my fries and the chicken. Saté sauce, quite easy to make but was clearly store bought.
The most basic of dishes I would think but it took them 40 minutes to get it out. It arrived stone cold. After requesting the meal to be at an acceptable temperature it took them another 10 minutes to put it in the microwave and bring back.
Aside from this there is just no concern for you as a guest, you really have to chase the staff to place an order. drinks took 10 min as well. Just 3 beers.. It was not busy at all.
We had communicated at arrival that we were going to the theatre and had about an hour to eat and pay. This was a realistic estimation also according to the staff. My food became edible with about five minutes to spare so after chomping down the few pieces of chicken I also just had enough and wanted to leave as My blood started boiling a bit.
Coming from someone that had 10+ years of experience in hospitality I can fairly say that I have rarely been this underwhelmed by the service and food.
Not having a laugh when I say this establishment was dropped on it's head as a baby.
Clearly the owner is showing a great attitude to all criticizing reviews so I invite you indulge in mine. Looking forward to...
Read moreMy husband and I are working in Amsterdam for a few weeks, and this cafe is located near our job. We looked at their menu online prior to arriving and were pleased with the selection. Upon arriving, all of the outdoor tables were taken, but the indoor seating was completely vacant, aside from one couple. There were two girls working behind the bar when we walked in, who didn't look up or greet us, but as I'm sure they were busy filling orders, this was fine. We chose our seats and waited. Twenty minutes went by before any sort of acknowledgement from the staff. This is not an exaggeration. One of the girls finally asked what she could get for us. We ordered a cappuccino and beer and asked if we could see a menu. The girl walked outside and brought back a menu from the restaurant two doors down. We were very confused, as the restaurant has a lunch and dinner menu posted on their website, and the menu from the restaurant next door is a different sort of food menu altogether. We decided we would just finish our drinks and leave. We then spent twenty minutes trying to catch someone's attention to ask for the bill. After requesting the bill, the bill was not brought for another 10 minutes. We paid our bill (still tipped, because we are Americans after all) and left to find...
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