Coffee Room. — Restaurant in Amsterdam

We were looking forward to visiting this cafe after hearing positive things. Unfortunately what followed was nothing short of disappointing. Upon entering, we were greeted by a sign stating 'please sit down at a table and we will come to serve you'. We followed this command, yet minutes passed and nobody materialised. Multiple staff members blessed us with their direct acknowledgements, but failed to take our simple order of two coffees. As fellow workers in customer service, we recognise how stressful it can get in busy times, however, the cafe was less than half full. Interestingly, one staff member in particular seemed set on approaching other customers repeatedly, particularly ones arriving after us. After waiting for ten minutes, we went up to the counter and asked if we could order so which we got a smiley, though sarcastic, 'yes ofcourse'. I asked if we may too get some tap water, to which the server snapped back abrasively, 'we ALWAYS give water'. Another ten minutes pass and we receive our coffees, yet still no water. When I ask again if we may get some water, we realise how passive aggressive these folks are. When we did eventually get our hands on a few glasses of tap water, the same server had the audacity to snatch it away over our shoulders after we had had a mere few sips from the glass. Besides this, we felt the coffee itself was slightly overpriced for what it was. This wouldn't have been an issue if the service had been remotely warm and welcoming. All in all, there are far better options in this city where you will receive standard or improved levels of service and great quality coffee. I would advise this place...

WARNING: Wouldn’t recommend to Non-White people/People of Colour.

Sadly had to alter this review since the service for this place has unfortunately gone downhill from two years ago.

Been here a couple of times over the past month (since it’s getting warmer) and there should be the caveat that if you sit outside, it may take somewhere between 30 mins to 1 hour to be able to order, even if you try to get the attention of the server, they always seem to say we’ll get back to you and you have to repeatedly ask and push to be served. Most recent experience took me 3 times to ask and 40 minutes before I could rose and even just get a glass of water (despite the heat).

Coincidentally, they weren’t actually that busy but for 10 minutes at a time, some of the people working there were just chilling.

This may also be coincidental but the Australian at the bar didn’t seem to want to take any orders, unless you’re a white woman of course, sat by the side door and he turned away every non white person (myself, three non white girls and a black guy) who asked at the bar but was more than happy to help the ones he could flirt with it seems (three white women who wanted to order).

Don’t want to label particular people but the behaviour was obvious. I guess some cafes treat non-white people...

I am very disappointed with the service I received during my last visit. Despite being a regular customer, I waited over an hour to be served, while those around me were served promptly. The staff acknowledged my presence multiple times but continued to ignore me. When I politely asked one of the servers if I could place an order, she responded without any apology and seemed indifferent to my situation.

To make matters worse, when my fresh mint tea finally arrived, it was poorly prepared with branches sticking out ridiculously (the branches that were sticking out of the cup were as long as the cup itself). This is not the standard I have come to expect from this place. Additionally, as the cafe was closing, I was rudely told to leave immediately, unlike other customers who were not rushed out.

This is not the first time I have experienced such poor service here, and it is truly disappointing. Although I enjoy the quality of the cakes and the hot drinks, I will be going elsewhere due to the mediocre service of some of the servers. It's a shame to see regular customers...