I arrived in Amsterdam, it was my second time in the city and upon arriving I was very happy to see that there was a Hard Rock next to my hotel. I'm a difficult person to eat and Hard Rock is already a place where I know the menu and in all the countries I've been to so far that had a Hard Rock I always chose to eat and not go wrong. That's how I did it in Amsterdam. A friend and I were very well looked after, we left feeling very satisfied and went to enjoy the city. The next day I had a super busy day, as it was already the day to return. So we went out for a walk and then came back to pick up our bags at the hotel. As we didn't have much time I decided to eat at Hard Rock again. We were welcomed and my friend asked to sit at the bottom, as the day before we had sat at the top. It didn't take long and our table was available, but my friend found the lower part too cold and requested a change. It took a while and we went upstairs. As I had already looked at the menu, I was in a hurry and I already knew what I was going to eat. I looked twice at the waitress, signaling that I would like to place my order, it is important to say that at no point did she introduce herself to us as is usual in all Hard Rocks. Until she came to bring the bill from the next table and said that we needed to wait for her to finish the service and I said that I already knew what I wanted but even so, she said that there was nothing she could do, she said that we had to wait, that was how it worked and who at that moment was serving the man at the next table, but the man was just making payment and the time she wasted treating us rudely could have withdrawn our orders. Obviously we got up from the table and left. The way she treated us was embarrassing, sad and unnecessary. I went through the door and told the hostess what had happened and she just said to me: wow, that never happened here, but nothing did either. I felt very neglected and ridiculed in front of everyone. I will continue going to all Hard Rocks in the places and countries I visit, but never again will this Amsterdam location. Sad!