McDonald's Damrak — Restaurant in Amsterdam

I recently visited the McDonald's branch in Amsterdam, and unfortunately, the experience was far from satisfactory. When my party and I walked in, we encountered several issues that disappointed us. First and foremost, the reception we received was not friendly at all. The staff seemed disinterested and unengaging, which immediately set a negative tone for our visit. We approached the self-service order kiosk to place our order, hoping for a quick and efficient process. However, to our dismay, the kiosk was broken and failed to print our receipt. Despite trying to explain the situation to the lady at the counter, we were met with indifference. Instead of offering assistance or an alternative solution, she merely kept repeating, "wait," without paying any attention to our concerns. This lack of responsiveness left us feeling ignored and frustrated. As customers, we expect a certain level of service and courtesy, especially when facing technical difficulties that were beyond our control. The staff's dismissive attitude only added to our disappointment. Eventually, after what felt like an eternity, we were finally able to obtain our food. However, the entire experience had already left a sour taste in our mouths, overshadowing any enjoyment we might have derived from the meal itself. As a frequent visitor to various McDonald's branches, I have come to appreciate the brand's consistency in delivering a pleasant dining experience. Regrettably, this particular visit to the Amsterdam branch fell short of those expectations. I hope that management takes note of our feedback and works towards improving the level of customer service at this location. In conclusion, based on my recent visit, I cannot recommend this particular McDonald’s branch in Amsterdam. Until they address the issues we encountered, I would advise patrons to consider alternative locations for a more enjoyable and hassle-free...

I recently visited the McDonald's branch in Amsterdam, and unfortunately, the experience was far from satisfactory. When my party and I walked in, we encountered several issues that disappointed us. First and foremost, the reception we received was not friendly at all. The staff seemed disinterested and unengaging, which immediately set a negative tone for our visit. We approached the self-service order kiosk to place our order, hoping for a quick and efficient process. However, to our dismay, the kiosk was broken and failed to print our receipt. Despite trying to explain the situation to the lady at the counter, we were met with indifference. Instead of offering assistance or an alternative solution, she merely kept repeating, "wait," without paying any attention to our concerns. This lack of responsiveness left us feeling ignored and frustrated. As customers, we expect a certain level of service and courtesy, especially when facing technical difficulties that were beyond our control. The staff's dismissive attitude only added to our disappointment. Eventually, after what felt like an eternity, we were finally able to obtain our food. However, the entire experience had already left a sour taste in our mouths, overshadowing any enjoyment we might have derived from the meal itself. As a frequent visitor to various McDonald's branches, I have come to appreciate the brand's consistency in delivering a pleasant dining experience. Regrettably, this particular visit to the Amsterdam branch fell short of those expectations. I hope that management takes note of our feedback and works towards improving the level of customer service at this location. In conclusion, based on my recent visit, I cannot recommend this particular McDonald’s branch in Amsterdam. Until they address the issues we encountered, I would advise patrons to consider alternative locations for a more enjoyable and hassle-free...

We went to McDonald Damrak branch in Amsterdam this morning for a breakfast. We were absolutely exhausted from queuing more than 4 hours in the afternoon at the Schipol airport before they cancelled our flights and there was no flight on that day and the day later. We were in the queue for a further 2 hours for easyJet resolution which the person refused to help us. We were tired and had to book a hotel ourselves so we had a place to sleep.

We decided to go for an easy breakfast and ordered meals for my husband, my 2 years old boy and myself. The pancake for my little boy was cold, so I went to ask if they were supposed to be cold. Valentine, the branch manager managed to get new hot pancakes for us. He is very kind, polite, friendly and attentive. He also gave an ice-cream for my little boy before we departed. We really enjoyed our week in Amsterdam and planned to come back. However, the situation at the airport yesterday made us feel terrible. The nice gesture of Valentine makes us feel positive for the city again. I really don't know how to describe how nice he is. Thank you,...