Sophie's Kitchen — Restaurant in Amsterdam

This was the worst experience and worst customer service I’ve ever seen in my life. The woman working there was unbelievably rude and unprofessional and shamelessly trying to scam us into paying for something we didn’t order. While we were trying to grap a couple of sandwiches to go and seeing our options we firstly chose 2 sandwiches but very soon after that before she even moves we requested a different one “instead” of one of the sandwiches that we had and we even pointed out which one we didn’t want anymore. After paying with card and before we even take the order we noticed that the amount we paid was ridiculously high so we asked for the receipt to find out that we were charged for an extra sandwich. When we talked to her that this is not what we ordered and requested a refund for the extra sandwich she refused to give us any money back. She even took the extra sandwich back to the shelf and asked us to leave without getting the money back and threatened that if we kept talking we are not gonna get any thing from the rest of the order that we had already paid for. She kept ignoring us and even called us liars and threatened to call the police. When we asked her to do so she retreated and said I don’t have time for this and still refused to give us our money back. So if you don’t want to get robbed off your money with such audacity and zero accountability , just don’t go there. The only positive thing about that place was the decent Syrian guy who worked there and solved this issue so diligently within just a few minutes after wasting almost an hour with...

Tourist trap, stay away. I came here after a long night out and I asked for a 5 euro waffle. The guy taking my order asked me about all of these toppings which I thought were free. They make it seem free but all the toppings add on 2-3 euros onto it. I tried to scan my discover card and it did not work even though I later saw that they accepted it.

I ended up being charged 12 euros and while they were making it the guy kept asking me what I had asked for on top. Then I received churros with a topping I didn't ask for. I then told the guy and he tried arguing with me but thankfully made him remake my order. I still got an extra topping I didn't ask for on top.

This didn't seem to be unique to me either, a couple came in after me and specifically asked for no ice cream. They then received ice cream on top and also complained about the shady up charges. Had my credit card worked I would have issued a charge back. The food was good but they are not honest and keep messing...

Firstly, this seems to be a common trend in Amsterdam, but none of the prices were listed. Only add ons for waffles were listed, and they were crazy. 2.50 just to have sauce on a plain waffle. There's a rotating machine promoting items with false prices as when asked for the exact same product advertised, they charge a different price. I had the softie, which was good but was advertised as 1.50, but I was charged 5.50. I went in twice and was charged different prices each time despite ordering the exact same thing. When I asked for the product, they started making it without telling me the price despite me asking multiple time 'what's the price'. The ice cream was very nice and they were very generous with toppings but the prices are off and they charge people different prices. There's no set prices except for gelato. It's really a gamble unless you get a gelato as they'll charge...